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<blockquote data-quote="drron" data-source="post: 2381380" data-attributes="member: 3499">Well I still haven&#039;t received any word back from KF as to whether our award flights from HND on 12/5 were cancelled despite first phone contact on 20/2 -we will get back to you. First online form sent off 10/3-sorry too far ahead can&#039;t do anything.Resent on 15/3 and a further 6 since then. No response. Call back after complaint submitted on 20/4. But sorry I can&#039;t do anything about it I will get the correct department to call you back.Still waiting.Call to correct department on 6/5 from lounge in SIN only to be told we no longer cancel flights overe the phone you have to do it online except I had told him I was trying to do that but it kept saying you need to call your local SQ office to cancel this flight.Finally on9/5 I could complete the online cancellation and did it 4 times before Thursday and each time getting an automated message that we will let you know in 7 business days iwhen your trip will be cancelled.No reply to my last official complaint after these shenanigans.Making QFF look efficient.</blockquote>

[QUOTE="drron, post: 2381380, member: 3499"] Well I still haven't received any word back from KF as to whether our award flights from HND on 12/5 were cancelled despite first phone contact on 20/2 -we will get back to you. First online form sent off 10/3-sorry too far ahead can't do anything. Resent on 15/3 and a further 6 since then. No response. Call back after complaint submitted on 20/4. But sorry I can't do anything about it I will get the correct department to call you back.Still waiting. Call to correct department on 6/5 from lounge in SIN only to be told we no longer cancel flights overe the phone you have to do it online except I had told him I was trying to do that but it kept saying you need to call your local SQ office to cancel this flight. Finally on9/5 I could complete the online cancellation and did it 4 times before Thursday and each time getting an automated message that we will let you know in 7 business days iwhen your trip will be cancelled. No reply to my last official complaint after these shenanigans. Making QFF look efficient. [/QUOTE]

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