So, who wants to be a QF Airport Customer Experience Manager?

[tdimdad]

Should we all apply? We would be highly qualified to see the airport ops from the customer's viewpoint.
Though, a key challenge on the job might be the company culture of stalling and stripping down everything instead of keeping things working.

Qantas Airport Customer Experience Manager, Sydney.

The first thing I'd want improved would be the checked baggage delivery, including priority baggage.

 

[Guvner]

That’s a lot of expectation packaged up in a 12 month fixed contract. Come and change 100 years of culture… in 12 months.. by yourself.. in and out of business hours..

Where do I sign?

 

[anat0l]

The first thing I'd want improved would be the checked baggage delivery, including priority baggage.

I'd like to see how you would do that.

That's not a dig; I'm genuinely curious.

I'd assuming rewriting the terms of contract with the baggage handling company to specifically say that if the priority baggage indicator is not met then there is no payment or contract can be terminated without liability is not in consideration.



Also, what the hell is with the tag line at the end of the job ad asking to join QFF (at least the link they include would allow you to join for free....)

 

[Bundy Bear]

Your budget is this we want you to do this.
The cost to do this > than budget = problem

 

[Ade]

I'd think this role is a better fit for us folks on AFF

Manager Global Standards and Training, Agency Contact Centres

Challenge yourself to make each interaction better than the next Together we’ll go the extra mile and deliver on ambitious goals Full time permanent position based at our Mascot Campus At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a...

qantas.wd3.myworkdayjobs.com

 

[Seat0B]

One of us should be on the selection panel?

 

[dajop]

Your budget is this we want you to do this.
The cost to do this > than budget = problem

And no doubt like any good short term focussed, CEO-renumeration driven company the budget will be flat year on year, despite having to deal with growth in number of customers and within the flat budget have to absorb inflation driven wage increases. i.e. a 20% cut year on year.

 

[Cognac]

That’s a lot of expectation packaged up in a 12 month fixed contract. Come and change 100 years of culture… in 12 months.. by yourself.. in and out of business hours..

Where do I sign?

With remuneration TBD as well.

 

[ANstar]

Should we all apply? We would be highly qualified to see the airport ops from the customer's viewpoint.
Though, a key challenge on the job might be the company culture of stalling and stripping down everything instead of keeping things working.

Qantas Airport Customer Experience Manager, Sydney.

The first thing I'd want improved would be the checked baggage delivery, including priority baggage

It's essentially the first line manager for airport customer service teams that acts as an airport duty manager out of hours. The ad makes it sounds like something more.

 

[Himeno]

and move to Sydney?


Nope

 

[anat0l]

and move to Sydney?


Nope

*shrug*

Tell them to salvage an older Skybed Mk II and install it in your Mascot office, fully functional.

Saves on exploitative rent, too, and you're in a good position to deal with any contingent incidents and emergencies if they happen. (Because the biggest criticism of any passenger when delays or things go wrong is the lack of the action on the part of the station manager)

 

[TheInsider]

With remuneration TBD as well.

It's about $150k + KPI bonuses

 

[jase05]

It's about $150k + KPI bonuses

That’s a pay cut for many on here

 

[AustraliaPoochie]

They expect a lot/will expect a lot from the efforts, of that measley $150,000.
Imagine all the angst you have to bear, all the emotions, all the "troubles", all the stress, all the anxiety, and then all the depression.
You can see why they pay cops $70,000 to start with after training.
I am a cleaner at a measley $22,000 plus super, and I already have to deal with the dregs of life, students wise, can you imagine having to deal with the JQ dregs, or the QF DYKWIA dregs, ... or the other airlines that QF has an agreement with, and when a flight gets cancelled or is late arriving, who do they call to liaise with, yep, you.
You will spend all your time on your feet.
Half your time will be spent dealing with all the things that can and do go wrong.
$275,000/$305,000 maybe will be acceptable, with a "scream"/secure access room when things go horrible.
Maybe after a year in the job, we can see why a lot of people quit customer service jobs so fast.
===
You will mean well, when and if you get the job, and aim for the best.
But, you have to remember, that you are not the at the top, so in the end, you are still "just one of the staff".
You are paid to (its your job to make it smooth for the airline).
Calm them down, calm them down.
Avert the possibility of a court case.

 

[odysseus]

What's with making it fixed term as well? It doesn't say you're replacing someone, and obviously the job is not going away.

Looks like an easy way to get rid of you if they want, at lowest cost...

 

[RooFlyer]

That’s a pay cut for many on here

But think of the job satisfaction

 

[sudoer]

The first thing I'd want improved would be the checked baggage delivery, including priority baggage.

I was very surprised to see baggage hitting the baggage carousel in priority order on Monday morning!

 

[jb747]

You would be a manager of nothing. All of the power would be above you, with an ill defined chain of responsibility. All of the blame would funnel to you. It would be pretty typical, in that even though you’d be the logical person to fix some of the issues, you’d not have any of the tools needed to do so. Which is exactly the situation most staff are in now.

 

[kangarooflyer88]

It is unclear by the advert whether they would be working directly for Qantas or one of their subsidiaries. Who knows maybe I'll work for one of their Kiwi subsidiaries whilst sporting a Qantas jacket sporting an Australian flag emblazoned with a yes 23 logo and a clipboard!

-RooFlyer88

 

[BAM1748]

All the responsibility with no authority.