QFF Status Credit Reimbursement.

[stroudie]

My flight QF 10, London to Dubai 20/9/16 was cancelled. I managed to get rebooked with Emirates, to make a connection to Singapore.
I booked these flights some months back when Qantas offered double status credits for their flights.
QFF have come back to me saying that as the Dubai/Singapore flight was a codeshare I only get the normal credits. I thought that the offer was for all Qantas badged flights booked through Qantas, they say no.
Unfortunately I cannot find details of the original offer Qantas made, can anyone be of assistance to me please ?
As an aside, the assistance shown to transit passengers, as I was, for rebooking a replacement flight, was very disappointing to say the least.
Thank you for any assistance,
Stroudie.

 

[blackcat20]

QF operated only except for the AA flights to the US

 

[opusman]

If your original booking was on QF and therefore eligible for the double SC offer, and QF cancelled the flight, you would have grounds to ask for "Original Routing Credit".

 

[Boca68]

If your original booking was on QF and therefore eligible for the double SC offer, and QF cancelled the flight, you would have grounds to ask for "Original Routing Credit".

This would be my assumption also.

But, the double status credits offer, I'm sure, somewhere, somehow has an 'out' clause on this. Not privy to the original T&C's, you would need to seek them out. I'm sure someone here will have them.

 

[opusman]

If it was this offer, then I can't see any "outs" specifically.

 

[bad]

If your original booking was on QF and therefore eligible for the double SC offer, and QF cancelled the flight, you would have grounds to ask for "Original Routing Credit".

had very similar episodes with Qantas and flights that were cancelled ad hoc due " insert cause here".......it took me awhile but I was able to finally get my correct SC which were much more on QF metal including Double SC. It took incremental phone calls overtime to fix the SC overtime.

 

[pagingjoan]

My flight QF 10, London to Dubai 20/9/16 was cancelled. I managed to get rebooked with Emirates, to make a connection to Singapore.
I booked these flights some months back when Qantas offered double status credits for their flights.
QFF have come back to me saying that as the Dubai/Singapore flight was a codeshare I only get the normal credits. I thought that the offer was for all Qantas badged flights booked through Qantas, they say no.
Unfortunately I cannot find details of the original offer Qantas made, can anyone be of assistance to me please ?
As an aside, the assistance shown to transit passengers, as I was, for rebooking a replacement flight, was very disappointing to say the least.
Thank you for any assistance,
Stroudie.

Just to be clear, Stroudie:
Which flights/flight numbers were booked under the DSC offer?
LHR-DXB and DXB-SIN?
And which flights will/will not now attract DSCs, according to the advice you have been given?

The fine print on the original offer includes the following, which may be relevant. (Or not, depending on the answers to the questions above.):

An Eligible Flight for the purpose of this promotion means any Qantas operated flight with a QF flight number on the ticket where Status Credits are normally earned, or the following Qantas marketed flights with a QF flight number on the ticket: American Airlines operated flights on the following routes; Sydney to Los Angeles (QF309), Los Angeles to Sydney (QF310), Auckland to Los Angeles (QF3225) and Los Angeles to Auckland (QF3226).

 

[stroudie]

Both flights were booked under the DSC, LHR/DXB & DXB/SIN. These were booked through a travel agent with which I have discussed today, both flights booked as a Qantas flight with a Qantas flight number.
QFF have declined the DSC for the DXB/SIN leg as it is operated by Emirates & is a code share flight.
I'm attempting to locate the original T & C's to clarify.

 

[opusman]

The fact that the flight you actually flew was operated by EK is irrelevant.

You booked QF flights, which would have qualified for DSC's under the offer. QF then cancelled the flight and put you on another one. This wasn't your choice, it was theirs.

You are entitled to the status credits (including the DSC offer) you would have got for the flight you originally booked. Call QFF and ask for "Original Routing Credit". Don't let them tell you the flight you flew doesn't qualify, because this is irrelevant. It's the flight you booked that matters.

 

[Ansett]

Both flights were booked under the DSC, LHR/DXB & DXB/SIN. These were booked through a travel agent with which I have discussed today, both flights booked as a Qantas flight with a Qantas flight number.
QFF have declined the DSC for the DXB/SIN leg as it is operated by Emirates & is a code share flight.
I'm attempting to locate the original T & C's to clarify.

The requirement as posted by pagingjoan was for the flight to be Qantas operated flight with a QF flight number , as this flight was operated by Emirates for the DXB/SIN sector then it would not be eligible for DSC.

As others have said you should be eligible for DSC for LHR/DXB sector based on original routing.

 

[pagingjoan]

Yes, and the original Terms & Conditions are, as posted by Opusman in the link at post #5:
https://www.qantas.com/fflyer/dyn/memberSpecials/double-status-credits-global?int_cam=au

The extract I posted above comes from that source.

 

[MEL_Traveller]

Both flights were booked under the DSC, LHR/DXB & DXB/SIN. These were booked through a travel agent with which I have discussed today, both flights booked as a Qantas flight with a Qantas flight number.
QFF have declined the DSC for the DXB/SIN leg as it is operated by Emirates & is a code share flight.
I'm attempting to locate the original T & C's to clarify.

Unfortunately it looks like either you or the travel agent made a mistake with respect to the eligibility of the DXB-SIN leg.

If your arrival time in SIN was significantly delayed don't forget you might be able to apply for EU compensation.

 

[TheRealTMA]

Check your tickets and boarding passes (which you kept of course in case of such arguments). If they are marked as EK then no SCs. If they indicate QF then SCs. Code share only means you can book flights on each other's airlines. These may be either EK or QF tickets. As above you'll get points for both but only QF tickets quality for SCs.

 

[MEL_Traveller]

Check your tickets and boarding passes (which you kept of course in case of such arguments). If they are marked as EK then no SCs. If they indicate QF then SCs. Code share only means you can book flights on each other's airlines. These may be either EK or QF tickets. As above you'll get points for both but only QF tickets quality for SCs.

I think the point of the double SCs was that they flights had to be operated by QF metal. This isn't the case for DXB-SIN. So it would be single SCs only.

 

[andye]

Isn't the point that the DXB-SIN leg was never going to get DSC as QF don't operate that route?
You should still get nomal SCs under original routing for DXB-SIN and double for LHR-DXB

 

[TheRealTMA]

I think the point of the double SCs was that they flights had to be operated by QF metal. This isn't the case for DXB-SIN. So it would be single SCs only.

Usually IME 2X, 50% SC bonus is on any QF ticketed flight, irrespective of metal. Has always been for us.

 

[MEL_Traveller]

Usually IME 2X, 50% SC bonus is on any QF ticketed flight, irrespective of metal. Has always been for us.

Two posts above have given the terms and conditions for DSC offers which state it must be QF operated.

 

[stroudie]

Thank you everyone for your comments. After reading the T & C's, it appears as though the DXB/SIN leg is only entitled to normal SC's. I didn't have a copy of the original offer to refer to so thanks again.
Stroudie.

 

[opusman]

Are you saying you were always booked DXB-SIN ? Your original post made it sound like you were re-routed through SIN because QF10 was cancelled.

 

[pagingjoan]

Are you saying you were always booked DXB-SIN ? Your original post made it sound like you were re-routed through SIN because QF10 was cancelled.

See posts #7 & 8 for clarification of original confusion.