Reply to thread

Message

<blockquote data-quote="kookaburra75" data-source="post: 2323616" data-attributes="member: 66474">My experience with Qantas Wines has up until now been positive, but the wheels and well and truly fallen off this time. I ordered two cases of sparkling, one being the Festive Special. One made it within a week, the other has gone missing (the courier tracking shows it hasn&#039;t been picked up from Qantas Wines yet). After six week, and several calls and emails, promises that it will be looked into and someone will get back to me, no-one knows what is going on and I haven&#039;t been contacted with updates. I&#039;ve asked for a refund for the missing case, but even that seems to too hard. Unfortunayly I don&#039;t think the call centre staff have been provided the training, or have the knowledge or authority to track down and fix things.I&#039;m going to steer clear of Qantas Wines for a while, until I get my refund at least, before giving them another go.</blockquote>

[QUOTE="kookaburra75, post: 2323616, member: 66474"] My experience with Qantas Wines has up until now been positive, but the wheels and well and truly fallen off this time. I ordered two cases of sparkling, one being the Festive Special. One made it within a week, the other has gone missing (the courier tracking shows it hasn't been picked up from Qantas Wines yet). After six week, and several calls and emails, promises that it will be looked into and someone will get back to me, no-one knows what is going on and I haven't been contacted with updates. I've asked for a refund for the missing case, but even that seems to too hard. Unfortunayly I don't think the call centre staff have been provided the training, or have the knowledge or authority to track down and fix things. I'm going to steer clear of Qantas Wines for a while, until I get my refund at least, before giving them another go. [/QUOTE]

Verification