Just curious on other experiences with Qatar, when most of my recent flights have been Virgin or Qantas.
When we booked for an Xmas trip to UK in economy (6 pax), it before the Virgin partnership had gone live. I'm Platinum with both Virgin and Qatar. I booked seats for all four legs (return) using my Qatar number and all was good. Then after the partnership came live I went in to update the number to Virgin, which I did, and unbeknown to me, this automatically cancelled all seat bookings. Lesson learnt. A few weeks later I went back in and found this out, changed back to QR Plat and reallocated seats, but on the first flight, two of the seats had been re-allocated. Given four of the passengers were under q18, exit rows were out.
So I called and asked QR if they could do anything. They said they would send a note to the appropriate team asking if they could given my status. Two weeks later called and asked if anything had changed - no they said and another email was sent. This now happened four times, and nothing has changed.
So I raised a complaint via the website - that was 1.5 months ago and heard nothign too.
If they cannot change the seats, fine, I get that, but just tell me. But so far this experience of complaining, when a Platinum status level, and getting ignored is just really poor and curious if others have seen the same? In my days as Platinum with Qantas, the customer service was excellent.
When we booked for an Xmas trip to UK in economy (6 pax), it before the Virgin partnership had gone live. I'm Platinum with both Virgin and Qatar. I booked seats for all four legs (return) using my Qatar number and all was good. Then after the partnership came live I went in to update the number to Virgin, which I did, and unbeknown to me, this automatically cancelled all seat bookings. Lesson learnt. A few weeks later I went back in and found this out, changed back to QR Plat and reallocated seats, but on the first flight, two of the seats had been re-allocated. Given four of the passengers were under q18, exit rows were out.
So I called and asked QR if they could do anything. They said they would send a note to the appropriate team asking if they could given my status. Two weeks later called and asked if anything had changed - no they said and another email was sent. This now happened four times, and nothing has changed.
So I raised a complaint via the website - that was 1.5 months ago and heard nothign too.
If they cannot change the seats, fine, I get that, but just tell me. But so far this experience of complaining, when a Platinum status level, and getting ignored is just really poor and curious if others have seen the same? In my days as Platinum with Qantas, the customer service was excellent.
