- Joined
- May 24, 2011
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- Qantas
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We were supposed to be returning to Perth from Broome last Wednesday afternoon at 2pm. The A320 arrived on time and we were called to board. We stood, and stood a bit longer. We were then told dep would be delayed so we went back and sat in the cafe area. Delay kept pushing out and it was clear we'd miss our connection to BNE. Lots of announcments were made letting us know they were aware of a number of passengers with connections. Emails and text messages kept coming through. Dep was pushed out past 7pm. Everyone was offered a $20 voucher to spend at the hilariously expensive cafe in the departures area.
An announcement was made that a plane was being flown up from Perth and that it was not due to arrive until after 9. Announcement also included mention of rebooked flights and accommodation vouchers for those of us impacted by the delay. Suggested we didn't need to stay into the terminal but to back by 9. A number of older people near us were grumbling quite loudly, suggesting we all make complaints. What for? We were being kept well informed.
Off we wandered into town to the Roey where we had dinner and played some drag bingo. We got back to the terminal just before 9 with no sign of a plane. Logged into FlightRadar and could see it was still quite a way off. We'd been rebooked on the 0615 PER-BNE, even my upgrade to J had stuck although I couldn't have cared if it hadn't. We both received updated boarding passes in the app.
Flight touched down in BME about 10. Seems like they refuelled and luggage was loaded before we were called to board. Those of us with connections were asked to collect vouchers at the adjacent gate beforte boarding. Hyatt Regency no less with $50 f&b credit. Sat in row 3 and after they announced doors were about to be closed we could hear that something was clearly wrong. Engineer was called and an issue with the internal phones was eventually resolved. Took off just after 11.
On arrival in Perth a Qantas rep came onboard and asked those with missed connections to collect taxi vouchers from him when we got into the terminal. Two $100 cabcharge vouchers handed to me. Supersonic cab into the city. Got into the lovely river facing regency club room that we would not get the chance to enjoy at about 2am. Back out of bed at 4.30 to get showered and back out to the airport.
We think Qantas handled this well. We were kept informed constantly. Given food vouchers at BME, a lovely room at the Hyatt, $50 that we would have made use of if we could have, cab vouchers to and from the airport into PER, rebooked on the first available flight back to BNE (it was a full flight too). This is the first time this has happened to us in a very long time and if it happens again we hope it's managed as well as this incident was.
An announcement was made that a plane was being flown up from Perth and that it was not due to arrive until after 9. Announcement also included mention of rebooked flights and accommodation vouchers for those of us impacted by the delay. Suggested we didn't need to stay into the terminal but to back by 9. A number of older people near us were grumbling quite loudly, suggesting we all make complaints. What for? We were being kept well informed.
Off we wandered into town to the Roey where we had dinner and played some drag bingo. We got back to the terminal just before 9 with no sign of a plane. Logged into FlightRadar and could see it was still quite a way off. We'd been rebooked on the 0615 PER-BNE, even my upgrade to J had stuck although I couldn't have cared if it hadn't. We both received updated boarding passes in the app.
Flight touched down in BME about 10. Seems like they refuelled and luggage was loaded before we were called to board. Those of us with connections were asked to collect vouchers at the adjacent gate beforte boarding. Hyatt Regency no less with $50 f&b credit. Sat in row 3 and after they announced doors were about to be closed we could hear that something was clearly wrong. Engineer was called and an issue with the internal phones was eventually resolved. Took off just after 11.
On arrival in Perth a Qantas rep came onboard and asked those with missed connections to collect taxi vouchers from him when we got into the terminal. Two $100 cabcharge vouchers handed to me. Supersonic cab into the city. Got into the lovely river facing regency club room that we would not get the chance to enjoy at about 2am. Back out of bed at 4.30 to get showered and back out to the airport.
We think Qantas handled this well. We were kept informed constantly. Given food vouchers at BME, a lovely room at the Hyatt, $50 that we would have made use of if we could have, cab vouchers to and from the airport into PER, rebooked on the first available flight back to BNE (it was a full flight too). This is the first time this has happened to us in a very long time and if it happens again we hope it's managed as well as this incident was.
