Qantas non service

[busissi]

After many years as Qantas Chairmans Lounge we discarded the airline for awful service. Flying into Wgton we were left with no choice as Business flyers, alas. Trying to accommodate a simple request for a wheelchair for my husband turned into a 3 hour wait for service- and that was the second time around!

Emirates - no problem, polite and helpful. No wonder we have discarded our so called 'national airline '.

 

[Aussie_flyer]

Thats a shame . I hope lifes better wherever you go. Cheers

 

[Quickstatus]

Any chance you can flick the CL pass my way?

My recent trip to from MEL to KUL via SIN and a late arrival into SIN resulted in a ground staff holding card with my name at the gate to escort me from Terminal 1 to Terminal 3 Qantas to MH. Not from my request but I guess just a proactive somebody in some office at QF as I had let QF know at checkin at MEL of my separate ticket SIN-KUL.

It does work - most of the time.

 

[BAM1748]

Always bad to hear of this type of thing, lucky when my elderly parents travel QF always looks after them well including wheelchairs.

Matt

 

[RichardMEL]

Is your decision based on the poor service at WLG (which is not exactly a major QF station, not that should be an excuse) or for other reasons?

as a CL member(s) obviously you should get the best service, but to me 3 hour issues with Wheelchairs etc should be status-irrelevant and should be for everyone. sounds like a major CS failure at WLG. What did QF do as recovery for this (and other) incidents?

anyway good luck flying VA or whoever. Hope they meet your expectations better

 

[busissi]

I'm somewhat overwhelmed by the kind posts. The days when we hopped on and off Qantas flights to the UK are gone - thank goodness. No fun there but ?!
Travelling while disabled physically is a real effort for the carer, it may come to us all!