- Joined
- Apr 29, 2012
- Posts
- 225
- Qantas
- Qantas Club
- Virgin
- Gold
What a debacle I have had with Qantas.com then followed by an uninspiring Qantas Res. rep in the call centre.
I am CX Gold, booking directly on QF.com for a domestic flight.
During the booking when there is the opportunity to enter FF#, when I submitted that page I received an error:
“We are having difficulties with one or more of the frequent flyer numbers that you have entered due to a mismatch between the frequent flyer name and number. Check the frequent flyer numbers you entered and try again. If you continue to have difficulties remove the frequent flyer numbers and call your local Qantas Office on completion of you booking (1305)”
I received this several times. During one of my attempts I seemed to loose everything. The QF pages must be too sensitive to Mac users and I must have somehow swiped a page forward or backwards, lost it all and needed to start yet again.
Foolishly I try to ring QF res but gave up waiting, so went back, crossed checked my details in the CX details (and from what I could see were consistent).
Completed the booking (not without difficulties - rather than having to tick a box wanting insurance, carbon etc - I discovered you have to actually select no, so not being all that familiar with their website these days, it took me a couple of attempts to get past that page - definitely needs some user interface improvements).
Finally got at PNR number after payment, selected the manage booking to put in the CX FF#, had the swiping problem again (I don’t have this problem on any other website I use and I use a lot of web based services and a lot of my business is run in the cloud), and not having yet received my email with PNR (which seemed to take a long time to come), I gave up and watched some TV.
When email arrived went through the manage booking to add CX FF# and you guessed it received the same error.
Number 2 call to QF, waiting, eventually go through to someone who indicated that CX FF#’s aren’t entered in advance and you submit claims afterwards.
I indicated that I was more interested in seeing if seat options opened up through my Gold status.
Not a pleasant operator, stated that she needed to transfer me to the international booking desk as I has a CX FF# to add to the booking, on hold again, she came back, asked for the number and entered it (took a couple of times). Overall she didn’t come across as a pleasant person.
As you will see from my user name I tend to fly VA, but for regional flights I often have to fly QF and I have never experienced this problem before, it is usually a straight forward process so I am not so sure why it has suddenly now fallen off the rails.
I am CX Gold, booking directly on QF.com for a domestic flight.
During the booking when there is the opportunity to enter FF#, when I submitted that page I received an error:
“We are having difficulties with one or more of the frequent flyer numbers that you have entered due to a mismatch between the frequent flyer name and number. Check the frequent flyer numbers you entered and try again. If you continue to have difficulties remove the frequent flyer numbers and call your local Qantas Office on completion of you booking (1305)”
I received this several times. During one of my attempts I seemed to loose everything. The QF pages must be too sensitive to Mac users and I must have somehow swiped a page forward or backwards, lost it all and needed to start yet again.
Foolishly I try to ring QF res but gave up waiting, so went back, crossed checked my details in the CX details (and from what I could see were consistent).
Completed the booking (not without difficulties - rather than having to tick a box wanting insurance, carbon etc - I discovered you have to actually select no, so not being all that familiar with their website these days, it took me a couple of attempts to get past that page - definitely needs some user interface improvements).
Finally got at PNR number after payment, selected the manage booking to put in the CX FF#, had the swiping problem again (I don’t have this problem on any other website I use and I use a lot of web based services and a lot of my business is run in the cloud), and not having yet received my email with PNR (which seemed to take a long time to come), I gave up and watched some TV.
When email arrived went through the manage booking to add CX FF# and you guessed it received the same error.
Number 2 call to QF, waiting, eventually go through to someone who indicated that CX FF#’s aren’t entered in advance and you submit claims afterwards.
I indicated that I was more interested in seeing if seat options opened up through my Gold status.
Not a pleasant operator, stated that she needed to transfer me to the international booking desk as I has a CX FF# to add to the booking, on hold again, she came back, asked for the number and entered it (took a couple of times). Overall she didn’t come across as a pleasant person.
As you will see from my user name I tend to fly VA, but for regional flights I often have to fly QF and I have never experienced this problem before, it is usually a straight forward process so I am not so sure why it has suddenly now fallen off the rails.
