Qantas cancel/refund processing time?

[MrHanky]

Hi all,

A few days ago I called Qantas to cancel a fully flexible ticket from LHR-SYD via Dubai...

My query is, how long do Qantas take usually to process the cancellation and refund? It was four days ago now and the booking still appears as active in my FF account, with no sign of my refund?

cheers

 

[cmon0005]

It was pretty quick for me, but I found out that the refunds are actually done by a team rather than automatically, thankfully as the CC details I originally booked with were of a cancelled CC, so had to provide stat dec etc of new card to have refund processed.
Call reservations during business hours and get them to check the status with the refunds team.

 

[Ewing]

It was about a week when I had one done recently.

 

[Limewood]

Mine was a week too.