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Message: <blockquote data-quote="MsAnne" data-source="post: 2338749" data-attributes="member: 69318"><p>Okay. Total time 4 hours 12 minutes. 2 out of 3 issues sorted, but created 2 more issues of an additional cancellation and an additional ticket, which I now have to watch, just in case. She did thank me for talking to her, because she was able to learn SO MUCH during the process. I wish I could charge back teaching hours...</p></blockquote><p></p>