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Message: <blockquote data-quote="Robert Qld" data-source="post: 2338574" data-attributes="member: 38709">I was told directly by the Qantas person on the phone when I cancelled this ticket in July last year it now has to be redeemed through them now, because they messed up in upgrading the cancelled flights (I have no idea why the cancellation wasn't instantaneous, but it wasn't) and AMEX has confirmed the credit no longer sits with them.In the process of refunding me my points, they had to bring over the monetary side as well,.</blockquote>