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Airlines & their Loyalty Programs
Qantas | Frequent Flyer
Qantas Call Centre Long Wait Times
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<blockquote data-quote="PineappleSkip" data-source="post: 2338485" data-attributes="member: 9004"><p>Something sounds very wrong here, [USER=49058]@whole-lotta-moxie[/USER] . Absolutely you can cancel award flights without penalty and get your points and taxes/fees back.</p><p></p><p>Similarly I cancelled three separate QF award bookings recently and received the points almost immediately and each taxes/fees refund almost exactly a month later. The last only a couple days ago. Much better than previous debacles and epic delays.</p><p></p><p>OTOH it took eight months to resolve a booking that was mixed award-revenue flights. But yhat was a attempt to convert to a voucher. Again all QF.</p><p></p><p>Just wondering if international is an issue where domestic isn't, or if there is a separate queue/process for legacy debacles, or if there is anothef airline involved, or if WP get prioritised now...</p></blockquote><p></p>
[QUOTE="PineappleSkip, post: 2338485, member: 9004"] Something sounds very wrong here, [USER=49058]@whole-lotta-moxie[/USER] . Absolutely you can cancel award flights without penalty and get your points and taxes/fees back. Similarly I cancelled three separate QF award bookings recently and received the points almost immediately and each taxes/fees refund almost exactly a month later. The last only a couple days ago. Much better than previous debacles and epic delays. OTOH it took eight months to resolve a booking that was mixed award-revenue flights. But yhat was a attempt to convert to a voucher. Again all QF. Just wondering if international is an issue where domestic isn't, or if there is a separate queue/process for legacy debacles, or if there is anothef airline involved, or if WP get prioritised now... [/QUOTE]
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