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Message: <blockquote data-quote="Seat0B" data-source="post: 2321488" data-attributes="member: 71160">We have also had dreadful service out of the Capetown call centre on multiple occasions.  Similar to OP experience, but not as long, whilst trying to change award flights in the initial onset of COVID in January 2020 - we were already in Japan, and did not want to go via China any more.Made several attempts to get it sorted out over more than 2 weeks - many of these requiring several hours on hold, late into the night, before calls either just cut off whilst speaking, or dropped out before even being connected - and this was as a WP.  Eventually it was sorted - by the fantastic Tasmanian call centre - just a couple of days before our flights.  I wish Qantas would do something about the dreadful phone service.</blockquote>