I flew VA domestically toward the end of November. Sitting in an aisle seat in Y and the FA managed to knock a full cup of black coffee that she had just served into my lap. A fairly unpleasant episode but after throwing all the cold water we could find on to the affected area no significant injury was caused. I do have some observations about the cause of the accident that I feel would be appropriate to share with VA as I think there were some factors that were avoidable. Additionally although I raised the issue of laundry costs (we were visiting from the UK) and was promised a visit from the cabin superviser to discuss this she never appeared (we disembarked via the rear door so there was no way I could speak to her on the way out).
I have sent feedback to VA suggesting that as the foreign exchange cost of any repayment of expenses would be disproportionate, they might want to pay an equivalent sum to charity instead. Nearly 2 weeks after contacting them and receiving an automated acknowledgment I have heard nothing further. Is it appropriate to feel a little disappointed by this lack of response?
I have sent feedback to VA suggesting that as the foreign exchange cost of any repayment of expenses would be disproportionate, they might want to pay an equivalent sum to charity instead. Nearly 2 weeks after contacting them and receiving an automated acknowledgment I have heard nothing further. Is it appropriate to feel a little disappointed by this lack of response?
