All,
I have first hand issues with the industrial problems AA are having that are covered in other threads in this forum. I can relay my story to you, and seek some wisdom from the forum on the best way to solve my problem.
I was in the USA during September and booked a SC run for Friday 21 September that was MIA-ORD-DFW-AUS-LAX. A great journey, all booked in First class (A and P) and was set to earn a tidy 390 SC's that would tip me into Qantas Platinum. There were no instant upgrade fares. The flights were all booked on AA.com.
When I arrived at the airport I found that most of the legs of my journey had been cancelled as the flights were cancelled due to industrial dispute problems. So I was automatically rebooked on a MIA-LAX direct flight for the same day. Ultimately it served the purpose as the underlying intent of the original purpose was to get to LAX, except I didn't get the points or SC's.
I explained to the check-in staff (who were wonderful, if not a bit frazzled with all of the bs going on) what the purpose of my journey was (to earn miles and SC's) and she understood and said to the effect that "we see this a bit". I expressed to them that I had some concerns that now my rebooked direct flight was (a) in business class and I had paid for a seat in First, (b) I had paid extra money to take the "long way" to LAX and that I was being offered no refund on the cancelled flights, and (c) all of the SC's that I was set to earn was not going to be earnt.
She suggested that I take it up with AA through their website enquiry. Both her and her supervisor, who was nearby agreed that AA may be likely to be sympathetic to my cause.
Since the date of the flight there has been no credit at all into my Qantas account. Not for the original cancelled flights nor the rebooked flight. All of my QFF details were on the original booking and were retained on the rebooked flight.
Over the past couple of weeks I have lodged 2 online requests with AA to be credited with the original level of miles and points that I had effectively paid for but was denied due to their industrial problems. All that I have received is their automated "we have your request" email response. Nothing else. To be clear, I have not asked for a financial refund, just the original points.
I am assuming from the lack of response over a 3 week period that AA aren't really interested.
Are there any other avenues I can follow to get my points and SC's?
If I lodged a "missing points" claim with Qantas, am I likely to only get the points for the actual flight flown (i.e.: MIA-LAX, direct in Business) rather than what I originally booked and paid for? My guess would be "yes".
What does the collective wisdom of the forum suggest that I do?
Thanks in advance,
KerrodT
I have first hand issues with the industrial problems AA are having that are covered in other threads in this forum. I can relay my story to you, and seek some wisdom from the forum on the best way to solve my problem.
I was in the USA during September and booked a SC run for Friday 21 September that was MIA-ORD-DFW-AUS-LAX. A great journey, all booked in First class (A and P) and was set to earn a tidy 390 SC's that would tip me into Qantas Platinum. There were no instant upgrade fares. The flights were all booked on AA.com.
When I arrived at the airport I found that most of the legs of my journey had been cancelled as the flights were cancelled due to industrial dispute problems. So I was automatically rebooked on a MIA-LAX direct flight for the same day. Ultimately it served the purpose as the underlying intent of the original purpose was to get to LAX, except I didn't get the points or SC's.
I explained to the check-in staff (who were wonderful, if not a bit frazzled with all of the bs going on) what the purpose of my journey was (to earn miles and SC's) and she understood and said to the effect that "we see this a bit". I expressed to them that I had some concerns that now my rebooked direct flight was (a) in business class and I had paid for a seat in First, (b) I had paid extra money to take the "long way" to LAX and that I was being offered no refund on the cancelled flights, and (c) all of the SC's that I was set to earn was not going to be earnt.
She suggested that I take it up with AA through their website enquiry. Both her and her supervisor, who was nearby agreed that AA may be likely to be sympathetic to my cause.
Since the date of the flight there has been no credit at all into my Qantas account. Not for the original cancelled flights nor the rebooked flight. All of my QFF details were on the original booking and were retained on the rebooked flight.
Over the past couple of weeks I have lodged 2 online requests with AA to be credited with the original level of miles and points that I had effectively paid for but was denied due to their industrial problems. All that I have received is their automated "we have your request" email response. Nothing else. To be clear, I have not asked for a financial refund, just the original points.
I am assuming from the lack of response over a 3 week period that AA aren't really interested.
Are there any other avenues I can follow to get my points and SC's?
If I lodged a "missing points" claim with Qantas, am I likely to only get the points for the actual flight flown (i.e.: MIA-LAX, direct in Business) rather than what I originally booked and paid for? My guess would be "yes".
What does the collective wisdom of the forum suggest that I do?
Thanks in advance,
KerrodT
