Pls. Help re QFF booking

[trblvb]

Hello

Could someone pls. help with advice.

I booked a QFF award flight for my uncle and aunty melb to GC return Business class for Sept.

My Uncle has since passed away and the QFF account is in his name.

My aunty still wants to travel on the booking.

How do I remove the uncle from the booking? Will my aunty lose all the points? What happens to his QFF account.?

 

[defurax]

The bookings are valid and no need to do anything. If you want, you can split the bookings by accessing Manage my booking on Qantas website.

As to his points balance, I suggest you use family transfer to transfer the points out of his account.

 

[juddles]

Given the circumstances I also suggest to talk to Qantas about the situation. Despite gripes about Qantas (as happens to any business), I believe that when they are presented with such special circumstances you will almost always get someone on the phone who will do their utmost to assist and sort things out as best can be.

 

[Peter D]

Others will/have been able to advise you in more details. But the main point is never tell Qantas someone has passed away. Qantas could cancel the accounts and any points could be lost.
I have I fact left some notes with my will to the effect that Qantas must not be told until the points are either used or family transfer has been made to a family member.
If you know the QFF number and password, just manage the account until points are used up or transferred.

 

[mannej]

Given the circumstances I also suggest to talk to Qantas about the situation. Despite gripes about Qantas (as happens to any business), I believe that when they are presented with such special circumstances you will almost always get someone on the phone who will do their utmost to assist and sort things out as best can be.

My condolences to the family on the loss, however QFF may be bound by their T&C's here which is the forfeiture of the points and closure of the account in this case. An example of this from this forum is the case of where the employer notified QF of the reason why they were canceling a booking (death of the employee). A consequence of this was that QFF closed the account of the employee, however the spouse was absolutely livid at this. Whilst I can't find the specific thread, memory tells me this thread was from early December 2012 (it coincided with a personal milestone).

I don't see why the booking the OP is referring to cannot be split, so the Aunty has her own booking. Technically an award booking can be canceled for a penalty, but that would be up to the OP and their Aunty as to what to do.

 

[Pushka]

Given the circumstances I also suggest to talk to Qantas about the situation. Despite gripes about Qantas (as happens to any business), I believe that when they are presented with such special circumstances you will almost always get someone on the phone who will do their utmost to assist and sort things out as best can be.

As the booking was made through the (sadly deceased) Uncles account I'd not tell them.

I'd split the award and wear the 6,000 points to cancel the other ticket then sweep the points into another family members account. Refunds will go to the original card - if that's been cancelled then that's another issue I guess.

As you did the booking then you have access to his account.

 

[MEL_Traveller]

Given the circumstances I also suggest to talk to Qantas about the situation. Despite gripes about Qantas (as happens to any business), I believe that when they are presented with such special circumstances you will almost always get someone on the phone who will do their utmost to assist and sort things out as best can be.

As others have indicated, I'd advise against this course of action.

The Ts&Cs are clear that death of the member will result in account closure and forfeiture of points.

You could transfer points out, then call to split the booking and cancel one of them, but the points would go back into an account which would be closed immediately and points lost anyway. So I'm not sure there is much point to doing that.

I'd just let the account sit dormant. I appreciate constant reminders and marketing emails may likely be distressing to your aunt. In that case you could perhaps change the email address?

 

[get me outta here]

Friend of mine's account points were wiped within a short time of his wife dying. He certainly didn't tell QF. Could there be a 'deaths' app or something?

EDIT, have just thought, maybe her death coincided with the points just expiring.

 

[MEL_Traveller]

Friend of mine's account points were wiped within a short time of his wife dying. He certainly didn't tell QF. Could there be a 'deaths' app or something?

I think airlines collect data from a number of sources... it wouldn't surprise me if they devoted resources to where they stand to make a profit.

 

[JohnK]

Others will/have been able to advise you in more details. But the main point is never tell Qantas someone has passed away.

Absolutely. Businesses only ever need to know if you stand to get money from them.

I think airlines collect data from a number of sources... it wouldn't surprise me if they devoted resources to where they stand to make a profit.

That would be sad.

 

[ozbeachbabe]

It's probably a good idea to divide the booking as you don't want the CSA to ask "is Mr X travelling today" which would be upsetting to your aunt.

As the booking was made through the (sadly deceased) Uncles account I'd not tell them.

I'd split the award and wear the 6,000 points to cancel the other ticket then sweep the points into another family members account. Refunds will go to the original card - if that's been cancelled then that's another issue I guess.

As you did the booking then you have access to his account.

The refund would go back to the card that was used to pay for the booking originally. If the card has been cancelled and the credit to that account rejects then the airline may call to check the double check the cc details and then it may be awkward trying to avoid saying the pax died.

 

[harvyk]

As others have said, don't tell QF. Before you do anything get as many points out of your uncles acct as quickly as possible, that way if it slips out during cancellation then you at least won't lose those points. Then look at cancelling your uncles ticket, you're under no obligation to say why, and given their likely response it's none of their business as to why.

 

[trblvb]

Thank-You all very much for your help and great advice - love this Forum.

Followed "Puska's" advice in post #6 and all good.

 

[Hvr]

At this time of grief thank you for letting us know of the successful outcome re the points.


As others have mentioned I have also left instructions about what to do about my QFF points in the event of my death.

 

[Pushka]

At this time of grief thank you for letting us know of the successful outcome re the points.


As others have mentioned I have also left instructions about what to do about my QFF points in the event of my death.

Certainly they can be of considerable value. As the person has earned them by $ spend I don't agree with Qantas policy at all. It should at worst be considered part of the estate.