Platinum Concierge Cancelled?

[mrtupperware]

I noticed the plat concierge benefit isn’t on the website any more (tickets for shows, restaurants bookings etc) is gone. Amex also confirmed this over the phone (now available only to Centurion)

Has there been an announcement? Or any communication about this?

 

[TiredOldFlyer]

Another "Enhancement "

 

[0x012fd0aa]

I asked for travel advice 2 months ago by email. and it is a very basic/helpless response... not as good as before I reckon

 

[Human]

I'm a "lowly" Platinum card holder (not Centurion) and I called them last weekend about getting tickets to Gaslight in Melbourne for next year. They emailed back with a comprehensive response including dates, which seats were available and offering to purchase the tickets for me.

So it appears to be business as usual from my perspective.

 

[Steamrollersam]

I got help for restaurant bookings in Sydney over the weekend and in Japan two weeks ago, and Bruno Mars concert tickets last month.

 

[mrtupperware]

Interesting, I called them for Coldplay tickets and they said it was cancelled

 

[aus_flyer]

I've been emailing Amex Travel all week and they haven't replied

 

[lovestotravel]

I've been emailing Amex Travel all week and they haven't replied

They are hopeless, I like spamming them with my "resend my itinerary" from Virgin Australia, after about 50 attempts they usually forward it to me