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Message: <blockquote data-quote="motef" data-source="post: 2385820" data-attributes="member: 60464"><p>One thing i am seeing a lot here is people when they call Qantas saying they want to "book an OWA" or "make changes to an OWA. "</p><p></p><p>Thats not required and throws off the call center staff to your detriment</p><p></p><p>In my experience, i have always just said "I want to book some flights and i can't do it online" and proceed with each leg or if adding flights simply said " i want to add some flights to an existing booking"</p><p></p><p>The call center staff don't need to know all the OWA rules and if you have done your research and effort you know whether it should meet the rules</p><p></p><p>Therefore you can escalate if say for example it doesn't cap out at the right points etc</p></blockquote><p></p>

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