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Qantas | Frequent Flyer
"oneworld" award (132.4K/249.6K/318K/455K) Planning - The Definitive Thread
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<blockquote data-quote="motef" data-source="post: 2385820" data-attributes="member: 60464"><p>One thing i am seeing a lot here is people when they call Qantas saying they want to "book an OWA" or "make changes to an OWA. "</p><p></p><p>Thats not required and throws off the call center staff to your detriment</p><p></p><p>In my experience, i have always just said "I want to book some flights and i can't do it online" and proceed with each leg or if adding flights simply said " i want to add some flights to an existing booking"</p><p></p><p>The call center staff don't need to know all the OWA rules and if you have done your research and effort you know whether it should meet the rules</p><p></p><p>Therefore you can escalate if say for example it doesn't cap out at the right points etc</p></blockquote><p></p>
[QUOTE="motef, post: 2385820, member: 60464"] One thing i am seeing a lot here is people when they call Qantas saying they want to "book an OWA" or "make changes to an OWA. " Thats not required and throws off the call center staff to your detriment In my experience, i have always just said "I want to book some flights and i can't do it online" and proceed with each leg or if adding flights simply said " i want to add some flights to an existing booking" The call center staff don't need to know all the OWA rules and if you have done your research and effort you know whether it should meet the rules Therefore you can escalate if say for example it doesn't cap out at the right points etc [/QUOTE]
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Qantas | Frequent Flyer
"oneworld" award (132.4K/249.6K/318K/455K) Planning - The Definitive Thread
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