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<blockquote data-quote="flapper" data-source="post: 2385771" data-attributes="member: 32912">A quick update 12 calls to QF since Tuesday. Not a single person put a note on the system about any of my calls, not one. Yesterday I was told by Fiji that they would change the date of my QF flight from LAX and would call back. No call so I rang this morning and was told see could see the note and it would be ticketed in 72 hours. I asked her to do it. She refused. I called again and was told they won&#039;t change the flight. I asked her to check the notes. She said the last note was from Sunday. I said the previous person told me there was one there. I said can you call out her name &amp; ask. I was told straight away she just finished her shift.&nbsp; Another operator confirmed no notes since Sunday. I&#039;m still on hold to 2 operators. I&#039;m emailing Stephanie again. I have all the names of people I have spoken to. I can&#039;t believe they don&#039;t make notes. I&#039;m furious.Update 1 call dropped out, she didn&#039;t call a back or put a note despite us discussing notes. 2nd call&nbsp; said the sytem was down and would call back. I asked to speak to a supvervisor. That was declined. I asked her to speak to her supervisor about my case. She said &quot;they were in a meeting&quot;. No call back of course.</blockquote>

[QUOTE="flapper, post: 2385771, member: 32912"] A quick update 12 calls to QF since Tuesday. Not a single person put a note on the system about any of my calls, not one. Yesterday I was told by Fiji that they would change the date of my QF flight from LAX and would call back. No call so I rang this morning and was told see could see the note and it would be ticketed in 72 hours. I asked her to do it. She refused. I called again and was told they won't change the flight. I asked her to check the notes. She said the last note was from Sunday. I said the previous person told me there was one there. I said can you call out her name & ask. I was told straight away she just finished her shift. Another operator confirmed no notes since Sunday. I'm still on hold to 2 operators. I'm emailing Stephanie again. I have all the names of people I have spoken to. I can't believe they don't make notes. I'm furious. Update 1 call dropped out, she didn't call a back or put a note despite us discussing notes. 2nd call said the sytem was down and would call back. I asked to speak to a supvervisor. That was declined. I asked her to speak to her supervisor about my case. She said "they were in a meeting". No call back of course. [/QUOTE]

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