NY accomm paid by 3rd party & taken out of account - card since stolen

[Canada]

Hi everyone,

Do you envisage any problems here:

My Mum paid for my NY accommodation - I used her card and they asked me to fill out an 'authorisation credit card details' form and fax to them prior to arriving at hotel (august) because my mum will not be with me (i.e. accomm was a gift) . I have it filled out and signed by her and was about to fax through when her card was stolen last weekend. reported lost - was tried to be used - new cards coming in the mail. (mastercard credit card).

The comney has come out - I've seen it on the statement online (about 2 weeks before lost status). The hotel (direct from the hotel not a booking site) email says 'you have paid you have nothing else to do'. The form I filled out has options of what she is paying for - I said room and taxes only and crossed everything else out. I will not have her card with me at the hotel. I will use my own on arrival. I stated this on the form.

I don't think it will be an issue because they have no cause to access that number again. the authroisation is filled out and the money is with them. I will show them my new card when I arrive.

Question:
I don't know whether to mention the lost status on the form or will that just totally confuse matters considering they already have their money?
Most web reviews say the hotel (large well known chain) has bad customer service at counter so I'm quite worried I'm going to have a big issue on my hands on arrival.

At this stage I'm thinking of just sending the form as if nothing has happened and note on there that I'm not bringing the card with me and I will have my own card for paying any further bills. The authorisation only has 'room and taxes' ticked anyway so they can't try and get any more money from it anyway.

Any thoughts/suggestions?

Thanks.

 

[Homer]

If they've already processed a MOTO (mail order/telephone order) charge to your mum's card and you can see that on the statement before the card was cancelled, then the charge has gone through. The reason they want you to send them an authorisation form with your mum's signature on it is to remove any chance that you could ask your credit card company to do a chargeback. In other words, they are converting a signature-not-present transaction to a signature-on-file transaction. I'd just send them the form. They'll want you to hand over another card on check-in in any case so they can place a hold over it for incidentals.

 

[RooFlyer]

Hi again

I have had one case of a hotel wanting to see (in fact, swipe) the same card that I pre-paid the room with, after I offered another card for 'security' when I checked in. That was an Accor hotel in London.
They said it was to ensure that it was the same person checking in that paid for the room (ie I wasn't bludging on some-one else's booking). I refused point blank, having shown my passport for personal ID and shown them the card that I pre paid with - but I wasn't going to let them swipe it (it would have taken 100 pounds or so of credit away until it got refunded a week or so later - I always use another card for security, not the active one I'm using)

Eventually they got me to sign a chit that I refused to let them swipe the original card.

If they have been advised that you will be arriving with a different CC, and you are going to fax them an authorisation form, then I wouldn't mention about the stolen card, but make it clear that you will be bringing a different Card for security, that X and Y have been paid for on the authorised card and ask them to advise you if any issues. Then take the form with you as well.

 

[Sdtravel]

Its similar when travelling on business.
Our hotel is paid for and booked on a finance corporate card. Its charged once I checkin. I provide a card of mine for incidentals. I don't have and don't need to provide the card being used to pay for the room.
Slightly different but would be slightly same situation.

 

[Canada]

Yes. Form is the same. It asks for 'company name'

 

[jackthomas]

Its similar when travelling on business.
Our hotel is paid for and booked on a finance corporate card. Its charged once I checkin. I provide a card of mine for incidentals. I don't have and don't need to provide the card being used to pay for the room.
Slightly different but would be slightly same situation.

I am in the same situation, most hotels are totally fine with it.

 

[vetrade]

I may be wrong but I think you really only need to produce the same card you booked with if the full room charge hasn't been debited at the time of booking. For some bookings they take a deposit at the time of booking and then debit the rest at checkin (or sometimes a week or two prior to that) in which case they often ask for the same card. My experience has been that if the room charge has been paid in full prior to arrival they don't worry about what card you use to cover incidentals.