Not too happy with last segment on ADONE

[Heleigh]

ADONE may/june - three flights on A380 1st two excellent third started so well turned to not so nice.

Young man on entry wonderful welcome said leave bag on floor and he would put in overhead locker, sorry to say never saw him again.

Young female taking orders and looking after row A not very good (think newbie). Somewhere before sleep advised her I am going to miss my connection and had they any info she said no but would have to wait till we are closer or CSM would advise.


My problem CSM brushed pass with a luke warm welcome like "Oh you’re nobody" (we are all somebody flying F J PE or E) I'll move on to next big wig.

Wake up I ask young female re flights she advises CSM will talk to me.


Did I get a waking I never thought would happen in F. The response from CSM we think you have wrong boarding pass (fine not too aggressive), show her pass, why would you make a 1hr connecting,
(between 1hr and a 6hr wait at the end of RTW I want 1hr also knowing if I didn't make connection I would be on the later)
Continue on. Told CSM because the Qantas search engin allowed it I must have rubbed her the wrong way with being polite so she cont'd her rants - I kept saying that's fine (my mind saying get out of my space). CSM finally saying ground crew will have to sort it out.

Then ask if the flight was enjoyable. My response OK but had better, CSM had better, yes this is third ADONE and this is the only flight never received warm welcome and the service was substandard.

All I needed was – “Don’t know what has happened but sure land staff have sorted in out”.

On leaving the craft was prepared to walk off without thanks to female staff. Something happened between rants and door opening CSM stops me bright and happy face Ms Heleigh, points to land crew with my new boarding pass and states that she will see me to Flounge.

Did advise Qantas, they advised the feed back would be seen to.

Now if I’ld been a good TRer like some of you who I enjoy reading this one would have be going for hours.

Helen

 

[russ]

Err, could you try writing it in English? It would be easier for we poor readers to understand!

 

[goldy]

Err, could you try writing it in English? It would be easier for we poor readers to understand!

Oh good! I thought i was the only one who had no clue what the OP was on about.....

 

[opusman]

From what I can tell, the OP is upset because the CSM did not have information on the OP's onward flight connection at his or her fingertips during the flight.

 

[medhead]

From what I can tell, the OP is upset because the CSM did not have information on the OP's onward flight connection at his or her fingertips during the flight.

Well more that they didn't seem to follow up on the information for the onward flights. Between it being raised as an issue before going to sleep and when the OP woke up, I assume some hours later.

Problem did get sorted out in the end by the sounds of things.

I also had trouble following the OP but it didn't sound good. It might have been better to include some extra details like the flights involved and the connections, etc. Either way it sounds like cabin staff were initially less than helpful. But the written expression makes this hard to determine.

I also assume that the ADONE is an AONE - a first class one world explorer. DONE being a business class one world explorer.