Yesterday I booked 2x pax from Australia to Europe in J from one lifemiles account. I booked the return from another account also in J. Each booking should have used 150,000 points and a cash component of 800 odd USD.
Having received no email and an error message for both bookings I rang lifemiles a number of times which resulted in e-tickets being issued for all flights and these show up on the carrier websites.
Now the kicker - for both bookings only 75,000 miles have been deducted rather than the required 150,000. I (perhaps stupidly) mentioned this to the lifemiles rep over the phone as I thought it may be why there had been no confirmation or ticketing. She said 'don't worry, the systems will align shortly'.
But 6 hrs later, both accounts still have 75k sitting there.
Should a few weeks elapse and those points remain, do I take it as a gift from the gods and take another holiday - or do you think this could lead to the existing booking being cancelled!
Having received no email and an error message for both bookings I rang lifemiles a number of times which resulted in e-tickets being issued for all flights and these show up on the carrier websites.
Now the kicker - for both bookings only 75,000 miles have been deducted rather than the required 150,000. I (perhaps stupidly) mentioned this to the lifemiles rep over the phone as I thought it may be why there had been no confirmation or ticketing. She said 'don't worry, the systems will align shortly'.
But 6 hrs later, both accounts still have 75k sitting there.
Should a few weeks elapse and those points remain, do I take it as a gift from the gods and take another holiday - or do you think this could lead to the existing booking being cancelled!
