JQ A330 NRT-CNS-SYD - experiences and some advice please

[Deewhy]

Hi Folks

Well I had the pleasure of experiencing JQi "business class" for the first time on the above flight. Just passing back some info and also want to ask you experts on the best way to try and get some response from them on a couple of issues.

NRT-SYD - Seats 1AB and 2AB.
Flight was delayed 30 mins due to slow checkin for the CNS and OOL flights. Flight departed at 830pm.
Visited the NRT QP beforehand - minimal food. Sandwiches, sushi, meat sticks, cakes, small dish of stew and rice. 4 people would wait and four peple would clear the plate! Wait 4 mins to get it filled again. Better than nothing, but a bit silly to ration food like that.

Boarded 20 mins delayed. Waited for call in lounge then proceeded to check in. Bus. class cabin was already full of interesting all sorts. Had trouble trying to find space for luggage.

After take off I tried to recline seat and pull out foot rest to sleep. But it was floppy and broken. FA said sorry, we'll have to write it down and disappeared. I waited for her to return but nothing. 5 mins later I called on the cabin manager, who tried in vain to find something to prop it up. But blankets and pillows weren't going to help. Not happy.

My partner sitting behind also had a problem as 3A seat wouldn't recline, so the FA asked her in 2A to sit upright to accomodate the woman behind! Not happy with this either.

More drama entailed in CNS, waiting for the connecting flight to SYD at 650am (JQ16 intl, the Osaka originating flight). 30mins went past departure time before boarding call. They boarded business class then said sorry we have a technical problem, and we'd be delayed a further 20 mins. 20mins later offloaded passengers and said a new plane will be used with est. 2pm departure! Luckily my persistence paid off with the ground supervisor and we managed to get onto the 930 domestic flight to SYD.

All in all, not happy, and I'm not going to do that again!

Any advice on the best way to get some response from JQ on the seat issues?

Thanks

 

[elbarto]

What sort of response are you hoping for about the seats? All you can expect is a standard "we're sorry this happened" response. Hopefully your feedback leads to them repairing the seat.

 

[markis10]

You will probably get the response : "we have fixed the problem, we gave the plane back to Qantas"!

 

[Quickstatus]

When I travelled QF11 J, the Skybed had a problem. after contacting QF customer care, they credited me with 15000 Qff points. My email was to let them know of the problem-I gave them seat number flight details to let them know of the problem. I did not explicitly ask for compo.

 

[mannej]

You will probably get the response : "we have fixed the problem, we gave the plane back to Qantas"!

From memory, the birds in question came from the elder 330's of the fleet.

 

[smit0847]

Dont think of it as 'business class'. It is not.

 

[winfred]

Dont think of it as 'business class'. It is not.

Agree that it is not a full service airline business class but seats should still be functioning the way they are supposed to.

I would email them about the issues. You may get a gift voucher or some FF points and you deserve them.

 

[pugwombat]

We just went Chitose - Osaka with JQi, and were nearly going to come back to Australia with them. Glad we didn't now (although Qantas did cancel our upgrade to Y after texting that we had it). The lesson is: don't expect too much from loss-making corporations, and you'll never be disappointed.