Jetstar Changed My Itinerary

[Mrmaxwell]

Just received an email from JQ 10 days out from my international flight that due to 'aircraft utilisation' my flight dates have been changed.

Anyone else had this happen and what alternatives were you offered? JQ have provided a link to contact reservations if this change is not acceptable (which it's not).

 

[gilby08]

Well call them then??

What was your flight and what was it changed to?

 

[mvjs]

If the dates have changed (rather than times on the same day), they may be able to put you on Qantas depending on the route.

 

[Logan^]

I had a similar situation with JQ year before last, me and a mate were due to fly to Airlie Beach. They re-routed the flights via Mackay and Brisbane to get there, which we were not happy with.

Fortunatly JQ offered a refund, however they normally say it will take 4 weeks to get the refund, which is a joke since they take your money quick enough. I complained wrote letters direct to Head of Customer Service and Program Manager of Customer Service and they refunded the money quicktime.

Unless policy has changed, they should offer you a refund.

 

[Paul_PER]

Just received an email from JQ 10 days out from my international flight that due to 'aircraft utilisation' my flight dates have been changed.

Anyone else had this happen and what alternatives were you offered? JQ have provided a link to contact reservations if this change is not acceptable (which it's not).

My experience was worse - just had a voicemail message left.

It was of course just the general JQ telephone number - to an Indian call centre - so after jumping through through all the hoops I was told that my flight from Singapore to Penang had been cancelled and that my flights had been rebooked for 24hrs later.

After a tanty from me they eventually put me the morning flight on the day I was originally booked to go. It will be a tightish connection with my Perth - Singapore flight but hopefully I'll make it.

It seems to be a common tactic with LCC's - offer very cheap fares a long time out and as the time of flight approaches if there is not enough bookings just cancel the flight. They offer a "full refund" which of course is a useless alternative - you've made accomodation and other bookings and you can't get another cheap flight elsewhere!

Seems stupid to me - rather than ringing people up and trying to talk through alternative flights why not send an email with several alternatives and let the passenger pick what's best for them? I really didn't like how they just assumed I would be OK flying 24 hours late.

 

[Mrmaxwell]

So I was looking at the details of the email advising my flights had changed and could not see any difference from my original booking.

Called JQ who advised me my departure flight from Melbourne will be leaving 5 mins later than scheduled...are they kidding me??? Apparently all PAX have to accept this new 'schedule' via the website or call centre.

Talk about overkill.

 

[Mal]

Talk about overkill.

Yeah it is, but it could affect some pax with connections at the other end for example. Also, they don't want the timetable to be 5 mins out because if a small delay (plus the 5 mins) occurs when departing, the on-time stats for the flight can easily affect the whole On-Time stats for JQ.

 

[gilby08]

It was of course just the general JQ telephone number - to an Indian call centre - .

Hmmm they have a australian call centre and one in malaysia to service both JQ (australia) and 3K (asia), so really there was no point in stating "indian call centre", why should i matter if it was?.. Sorry but nothing in India though for jetstar.

 

[gilby08]

Talk about overkill.

But if nothing was done about it all hell would break loose and everyone would be complaining again!

 

[straitman]

So I was looking at the details of the email advising my flights had changed and could not see any difference from my original booking.

Called JQ who advised me my departure flight from Melbourne will be leaving 5 mins later than scheduled...are they kidding me??? Apparently all PAX have to accept this new 'schedule' via the website or call centre.

Talk about overkill.

We had a similar ( JQ) experience in 2008 with a MEL-DRW flight that subtly changes 4 or 5 times in the months leading up to th flight. In the end both flights were rescheduled to be only 5 min different to the original booking.

 

[tuapekastar]

So I was looking at the details of the email advising my flights had changed and could not see any difference from my original booking.

Called JQ who advised me my departure flight from Melbourne will be leaving 5 mins later than scheduled...are they kidding me??? Apparently all PAX have to accept this new 'schedule' via the website or call centre.

Talk about overkill.

Where do you draw the line? I have had a number of similar scenarios with QF (the most recent yesterday), and I would much rather receive the communication re a 5 minute change to flight times than receive no notification at all regarding any flight changes.

 

[anat0l]

JQ just changed my flight times recently. It came in the form of a rather grovelling email, with a link to click and after that a confirmation page. Done and done.

Probably a good thing for me: my original was JQ3 departing MEL 1515h and arriving SYD 1540h. It was changed to departing MEL 1415h. Probably a good thing because I doubt airlines can make the MEL/SYD bus ride in 35 minutes even if they tried. And whilst the Southern states revel in their twisted DST, I doubt they've dabbled in adopting different DST schemes to each other.

 

[drron]

I just flew QF DPO-MEL.About 6 weeks ago QF sent me an email saying the ETD had changed from 1000 to 0955.But doing OLCI it was back to 1000.Ended up leaving 1020.
Last week an email from JQ changing a flight MCY-SYD in may from 2025 top 1950-this one gladly accepted as this flight can be cancelled or diverted to NCL due to curfew at SYD if plane arrives late-often.
So not all JQ changes are bad or overkill and QF can engage in a bit of overkill itself.