Here's the story.
CMB-MEL doesn't show up as a single journey and it never has on Virgin's website. They have several segments via code share where the single journey doesn't show up.
As I've done several times in the past, I call up Virgin and explain that CMB-SIN and SIN-MEL is available and I want to book a single ticket, they then book this for me without hesitation and charge only 78000 points which is the CMB-MEL price.
Today, they kept insisting that the ticket cannot be booked as a single ticket and wanted me to pay 130K+ which is points for two segments price. I find this ridiculous as it's a simple connecting ticket that they should be able to book as a single journey and charge the end to end distance-based fee!
Has anyone experienced this before?
CMB-MEL doesn't show up as a single journey and it never has on Virgin's website. They have several segments via code share where the single journey doesn't show up.
As I've done several times in the past, I call up Virgin and explain that CMB-SIN and SIN-MEL is available and I want to book a single ticket, they then book this for me without hesitation and charge only 78000 points which is the CMB-MEL price.
Today, they kept insisting that the ticket cannot be booked as a single ticket and wanted me to pay 130K+ which is points for two segments price. I find this ridiculous as it's a simple connecting ticket that they should be able to book as a single journey and charge the end to end distance-based fee!
Has anyone experienced this before?