I never get emails

[wendlle]

I have family pooling set up and my Husband and Daughter always get emails from Velocity showing their points so far and also sometimes they get V-mail sale alerts and various other emails from Velocity and Virgin for bonus points etc.
I NEVER get them. And yes I have checked my Junk folders, I have given them my correct email numerous times and I still get no emails.
What could be going on?

 

[Bibendum]

HI Wendell,

I had the same issue up until a few weeks ago, Changing my email address to my personal outlook seemed to do the trick.

 

[zig]

Same for me, and I have also checked that my contact details are correct, but I never receive any emails from them.

 

[Denali]

Same here, Ive confirmed my email, changed my email and no BP offers, no sale alerts, nothing.

I do family pool to my husband, wonder if thats triggering something in the background.

 

[jamie21s]

So I can shed some light on this. I had the same issue (for a number of years). Tried changing email addresses, changing and updating preferences.... but nothing worked. Rather ticked off after seeing another targeted double points/status credits offer here (that I didn't receive an email about) I called velocity and explained to them that I never get any emails. They looked into it and advised that they had me marked as 'not to email' in their system. I had to email them confirming that I was happy for email contact - and then they fixed it up (and I now get emails, monthly statements etc).

They said it was because I had marked it as junk, and they were obeying privacy laws.... which is rubbish as I never would have marked it as rubbish. I used the same email address for my childrens velocity account and believe this triggered the problem (as velocity have it is their terms and conditions that they will not market to minors).

Anyway, long winded, but hope that helps.

 

[clipped_wings]

The six of us (husband, me and four kids - two are minors) have been Velocity members since the program's inception. The adults used to get emails all the time - offers, statements etc. Now, we get zip. I know it's the correct email address because all our flight itineraries arrive when due, so I think maybe I should contact Velocity and ask them to check our files.

 

[clipped_wings]

Quick addendum: I just logged on to both husband and my accounts. I clicked "preferences" in the account summary page and ensured all boxes were checked, which they were. Then I clicked "submit". Seconds later, I got an email saying that our accounts had now been unlocked and that we would receive all statements, offers etc from now on.

Not sure why this happened, but it will be interesting to see where it goes from here. Will keep you all posted.

 

[AustraliaPoochie]

Down the bottom left, of your VFF account, it asks you if you want partner offers, including BP fuel ones.
Mine's ticked and I get BP offers, or OTR in SA.