HSBC Star Alliance credit card in Australia

[MEL_Traveller]

Hi all,

Made the required spend early Jan, statement arrived 20th Jan. But still no email about attaining SA Gold...

How do I escalate this, or just be patient?

I got the email immediately I’d made the qualifying spend, did not have to wait for the statement, which I was expecting.

Have you confirmed it’s all qualifying spend? Things like council rates are deemed ‘government’ and don’t count.

 

[supa007]

I got the email immediately I’d made the qualifying spend, did not have to wait for the statement, which I was expecting.

Have you confirmed it’s all qualifying spend? Things like council rates are deemed ‘government’ and don’t count.

Definitely all qualifying spend! Since then, have put through >$10k of various qualifying spend too, and still nothing...

 

[MEL_Traveller]

Definitely all qualifying spend! Since then, have put through >$10k of various qualifying spend too, and still nothing...

Yes, follow it up! But i don’t know with who? Prolly HSBC to start, given they’d be reporting the spend to star?

 

[BJReplay]

Hi all,

Made the required spend early Jan, statement arrived 20th Jan. But still no email about attaining SA Gold...

How do I escalate this, or just be patient?

I think you get gold on the date your statement is due, but I'm not sure, off the top of my head.

I wouldn't panic quite yet. Make sure your email is up to date on the star alliance website.

 

[MEL_Traveller]

I think you get gold on the date your statement is due, but I'm not sure, off the top of my head.

I wouldn't panic quite yet. Make sure your email is up to date on the star alliance website.

No, gold is independent.

As soon as you hit the qualifying spend you are directed to the star alliance site to choose your preferred program for status.

Then you wait 14 days. The you get the status. Although SQ might be a little slower from reading some other reports.

I did all of that between my first and second statements.

 

[supa007]

I think you get gold on the date your statement is due, but I'm not sure, off the top of my head.

I wouldn't panic quite yet. Make sure your email is up to date on the star alliance website.

Just escalated to HSBC, was told it could take up to 30 days for the confirmation email to arrive (didn't realise email's slow mail...)! So playing the waiting game for a few more days...

In the mean time, I'm on the SA Rewards site registering a new account.

 

[supa007]

Just escalated to HSBC, was told it could take up to 30 days for the confirmation email to arrive (didn't realise email's slow mail...)! So playing the waiting game for a few more days...

In the mean time, I'm on the SA Rewards site registering a new account.

Now stuck... Kept asking for valid SA ID... Won't accept what I enter... Is this something I wait for in the confirmation letter?

 

[MEL_Traveller]

Now stuck... Kept asking for valid SA ID... Won't accept what I enter... Is this something I wait for in the confirmation letter?

The star alliance ID I think came with the initial set up of the account? Although now you mention it I’m not sure anymore!

 

[N860CR]

Now stuck... Kept asking for valid SA ID... Won't accept what I enter... Is this something I wait for in the confirmation letter?

Should be in an email. But if you’ve ever held an HSBC account before, check email addresses from way back. Mine went to an address unused for over 10 years.

 

[T_Traveller]

Hi everyone. With this account, do I set up a Star Alliance/Air Canada account first or wait until I receive the email saying I've met the minimum spend and signup then? I previously haven't held a SA or Aeroplan account. Many thanks.

 

[MEL_Traveller]

Hi everyone. With this account, do I set up a Star Alliance/Air Canada account first or wait until I receive the email saying I've met the minimum spend and signup then? I previously haven't held a SA or Aeroplan account. Many thanks.

No no, you need to sign up first! Otherwise the minimum spend doesn’t have anything to attach to, as in a star FF program.

 

[Ausbt]

I haven’t opened an Aeroplan account yet. For those that have and also have Middle names - can you please let me know:

SA only use First Name field and Last Name. Aeroplan have separate fields for First Name, Middle Name (optional), and Last Name. SA specifically told me names have to match on these accounts or points transfer may not occur.

So did you combine your first & middle names in the SA rego or did you just drop your middle name from the Aeroplan account? I actually can’t even log onto the SA account regardless as it’s rejecting something as not being consistent. SA are helpful but they have taken me as far as they can.

 

[T_Traveller]

Just as an FYI for others thinking of applying or that have applied, I never received the Star Alliance ID via email (inbox, junk etc.) so went into the HSBC Branch and was then told to call the hotline. Not the smoothest/easiest process but they will resend the SA ID details to me. I was told the spend should still qualify as they use my statement as the evidence (it's due in about two weeks for me). Thanks everyone again. The help on here is better than HSBC itself!

 

[MnM]

Chased up my bonus 50,000 points, was told they will (finally) come on the 29th... will keep you posted

Can you please let me know how you went about chasing up the bonus points?
Did you call/email/etc? If you can share more details that will be great - I need to do the same soon.

 

[Detlef7]

I never received the Star Alliance ID via email (inbox, junk etc.) so went into the HSBC Branch and was then told to call the hotline. Not the smoothest/easiest process but they will resend the SA ID details to me.

You should be able to access your Star Alliance ID via HSBC Online Banking. Click on "Manage > Redeem Rewards" and another window should open with your Star Alliance ID.

 

[Bruiserh89]

Got mine today too!

Hi. Who did you chase up with that got you the result? I have contacted Aeroplan, Star Alliance and HSBC and they are all telling me to go to the other!

Post automatically merged: Jan 30, 2024

Can you please let me know how you went about chasing up the bonus points?
Did you call/email/etc? If you can share more details that will be great - I need to do the same soon.

Yes, quite few of us in the same boat. Would be good to know.

 

[Kangamick]

For those who received their bonus Aeroplan 50,000 points, how long after qualifying did they post? I qualified for star gold on 25th Nov with Aeroplan but yet to receive anything.

Thanks

Yes, same here. I got my gold SA on 23rd November, yet as of today, still no points.

I do CC churning and this been the longest after completed spend that I have had to wait for points.

 

[blackpeter1979]

Hi. Who did you chase up with that got you the result? I have contacted Aeroplan, Star Alliance and HSBC and they are all telling me to go to the other!

Post automatically merged: Jan 30, 2024

Yes, quite few of us in the same boat. Would be good to know.

Another one here - the buck passing going on is amateurish - clear breach of the t's and c's on their part - can you imagine if one of us broke the t's and c's of the card - two sets of rules.......

 

[appaz]

I can i say is I called them, I'm pretty sure I got the offer as soon as it was available. The bonus points took the longest ive ever waited AFTER min spend. Pretty sure its 90 days regardless of how quick you meet the spend. Best of luck

 

[N860CR]

Points received. Spend was met on 4 December.