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Hotels & their Loyalty Programs
Accor Hotels | ALL
How does Accor treat you as an Elite guest?
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<blockquote data-quote="Captain Halliday" data-source="post: 2386078" data-attributes="member: 53507"><p>I’ve had similar issues on two recent stays:</p><p></p><p>1. Personal booking, made direct with Accor. In this case I wasn’t on the breakfast list but my status was correctly recorded in the system as confirmed by front desk.</p><p></p><p>2. Work trip via Corp TA. No welcome, no gift, no upgrade. Nothing. Turned out my Accor number wasn’t in the booking. I’d never had this issue in dozens of stays booked with same Corp TA and same property.</p><p></p><p>Weird thing was that once the front desk entered my Accor number it showed me as Gold, despite being Plat!</p><p></p><p>It was sorted eventually, but after some back-and-forth with Accor, it turns out that as you progress through the status tiers your Accor member number changes. Just the last digit.</p></blockquote><p></p>
[QUOTE="Captain Halliday, post: 2386078, member: 53507"] I’ve had similar issues on two recent stays: 1. Personal booking, made direct with Accor. In this case I wasn’t on the breakfast list but my status was correctly recorded in the system as confirmed by front desk. 2. Work trip via Corp TA. No welcome, no gift, no upgrade. Nothing. Turned out my Accor number wasn’t in the booking. I’d never had this issue in dozens of stays booked with same Corp TA and same property. Weird thing was that once the front desk entered my Accor number it showed me as Gold, despite being Plat! It was sorted eventually, but after some back-and-forth with Accor, it turns out that as you progress through the status tiers your Accor member number changes. Just the last digit. [/QUOTE]
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How does Accor treat you as an Elite guest?
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