Hilton Surfers - accidental double booking

[trblvb]

Just realised I accidentally booked 2 rooms at Hilton Surfers using travelzoo deal ($149) for a Friday night in September – silly me as I only wanted one room.

Obviously I have already paid and there are strict rules with this deal.

However, what are my chances (and options if any) of moving one of the bookings to the Saturday night or another Friday, cancelling etc.?

 

[Fifa]

Why don't you phone the hotel and ask?
They may be sympathetic if you plead your case.

 

[trblvb]

Why don't you phone the hotel and ask?
They may be sympathetic if you plead your case.

Tried that - only get reservations. Need to talk to someone higher up. Does anyone have a contact/email?

 

[strance]

did you try asking for the front office manager ?

 

[trblvb]

did you try asking for the front office manager ?

All sorted thanks to front office Manager who was most helpful.