Help please - earn rates on Etihad all messed up!

[day-heg]

Ladies & Gents - may I pick your collective brains please...

I recently flew EY from MEL to LHR, and purchased a business upgrade for the 1st leg to AUH.The original fare was bucket H and was shown on the boarding card for the 2nd leg; it showed bucket X for the upgraded business leg.

The points were posted very quickly, but the numbers make no sense to this man's tiny mind...



Could anyone shed some light on this?? Could I expect points and SC earn at business levels for the 1st leg? Any experiences of something similar?

Also, does anyone know if EY flights in economy are considered discount or full fare for SC earn? For points earn, all Y travel seems to be rewarded at full fare levels - ie there is no differentiation between different fare buckets.

Is this the same for SC earn? So for my return leg, should I expect 55 or 110 SCs?

I've searched around but can't find a definitive answer.
Cheers all!
D-H.

 

[notzac]

Definitely engage the good folk from Velocity Frequent Flyer on this one. Whatever EY did when upgrading you, when they sent the earn file across to Velocity it broke things. So.

MEL-AUH should have earned you 7245 base points, 3623 bonus points and 80 SCs. Clearly, the upgrade has made Velocity think it's ineligible for earn -- I believe you should have received points for the originally-booked fare (per what I wrote).

Now, for AUH-LHR ... wow. The base points and bonus points are absolutely correct, but somehow the SCs have doubled themselves (you should have received 60, not 120).

To answer your question about discount economy: there's no such thing with EY. Everything earns at full economy rates! For MEL-AUH-LHR booked on EY flight numbers in economy, you should earn a total of 15983 points and 140 SCs (one way) as a Velocity Platinum.

 

[airtraveladdict]

Ladies & Gents - may I pick your collective brains please...

I recently flew EY from MEL to LHR, and purchased a business upgrade for the 1st leg to AUH.The original fare was bucket H and was shown on the boarding card for the 2nd leg; it showed bucket X for the upgraded business leg.

The points were posted very quickly, but the numbers make no sense to this man's tiny mind...

View attachment 5057

Could anyone shed some light on this?? Could I expect points and SC earn at business levels for the 1st leg? Any experiences of something similar?

Also, does anyone know if EY flights in economy are considered discount or full fare for SC earn? For points earn, all Y travel seems to be rewarded at full fare levels - ie there is no differentiation between different fare buckets.

Is this the same for SC earn? So for my return leg, should I expect 55 or 110 SCs?

I've searched around but can't find a definitive answer.
Cheers all!
D-H.

I would chase it up with Velocity and make a point that you purchased an upgrade.

Because you earn rate should be based on the upgraded fare, points and SC. When i purchased an upgrade with virgin atlantic, i was given the points and SC of the upgraded fare so i would assume the same policy applies to Etihad as well.

Did you keep a copy of your boarding pass or ticket number? because they would have issued a new ticket for you when you bought the upgrade.

 

[jmphoto]

How many $ was the upgrade?

Curious is all...

 

[airtraveladdict]

How many $ was the upgrade?

Curious is all...

I've heard it could be anywhere between $800-1,000.

 

[day-heg]

How many $ was the upgrade?

Curious is all...

When I first enquired, they said about $700... then when I actually decided to do it and went back, it was $613!!

It was a conversion from AED, and evidently changes daily according to the cost of the seat available, and of course the amount you paid for the seat in the first place.

I thought that was reasonalby good value for a 14hr flight... but she wanted another $500ish for the 7hr AUH-LHR leg which I didn't bother with.

Cheers,
D-H.

 

[day-heg]

Hi all,
Sorry to bump this one.

Mrs D-H traveled MEL-LHR in Y the week after me on a different booking and the SCs and miles have messed up again. She has been given 120SCs and 3409 miles.

Before I get in touch with our friendly VA/VFF rep, can someone please just confirm my thinking; that international travel should post points & SCs by individual flight,not origin to destination? So in this case, with no status she should have got...
MEL-AUH : 80SCs and 7245 points
AUH-LHR : 60SCs and 3409 points

On a separate note, she travelled before Christmas but the SCs posted in the New Year - she now sits at 220SCs so according to the activity date hit the reduced Silver threshold of 200 before the 31st Dec deadline, but is still showing as a "Member"... do you think there is a case to get that backdated so she'll earn the 25% bonus for the return flight?

Cheers all,
D-H.

 

[The Rok]

Hi all,
Sorry to bump this one.

Mrs D-H traveled MEL-LHR in Y the week after me on a different booking and the SCs and miles have messed up again. She has been given 120SCs and 3409 miles.

Before I get in touch with our friendly VA/VFF rep, can someone please just confirm my thinking; that international travel should post points & SCs by individual flight,not origin to destination? So in this case, with no status she should have got...
MEL-AUH : 80SCs and 7245 points
AUH-LHR : 60SCs and 3409 points

On a separate note, she travelled before Christmas but the SCs posted in the New Year - she now sits at 220SCs so according to the activity date hit the reduced Silver threshold of 200 before the 31st Dec deadline, but is still showing as a "Member"... do you think there is a case to get that backdated so she'll earn the 25% bonus for the return flight?

Cheers all,
D-H.

Mine have always posted as separate flights.

Flight 1. SYD-AUH
Flight 2. AUH-xx_
Flight 3. xx_-AUH
Flight 4. AUH-SYD

Never had them post as SYD-AUH-xx_ before.

 

[notzac]

can someone please just confirm my thinking; that international travel should post points & SCs by individual flight

Flights booked on flight codes other than DJ earn sector-by-sector. It's only the DJ code that does the weird origin to destination thing.

do you think there is a case to get that backdated so she'll earn the 25% bonus for the return flight?

Unsure what the policy is for this, but it's worth asking for IMHO.