Hi all,
I booked a flight from Denpasar to Bundaberg for my brother in law on the Qantas web site using frequent flyer points. The leg of the flight from Denpasar to Sydney (although a Qantas flight) is operated by Jetstar. I paid the taxes using my credit card online.
There is no option on the website to "add a meal" as the provision of a meal on Jetstar is optional requiring a further payment so one must contact Jetstar Customer Service to organise a meal. I did so and provided the reference number and particulars of the passenger and was told that due to privacy laws I was unable to add a meal. I was told that I would have to be down as the Organiser or third person in order to do that. (In fact I was on the Qantas website)
I advised the Customer Service Person that I had booked the flight using my Qantas Points and credit card through the Qantas website. Two others I spoke to (including a Supervisor) confirmed the "privacy" restriction. I advised that I wished to make a complaint about the matter and was told to write in and I would be unable to resolve this on the phone.
Considering that I booked the flight on the Qantas website (a Qantas flight operated by Jetstar), I contacted Qantas only to be advised by the Customer Service person that they could not do anything about it as Jetstar operated separately although he personally thought it was "bull".
I know meals can be bought on the Jetstar flight but that is not guaranteed and can be a payment hassle on board.
There seems to be a communication problem between Qantas and Jetstar in that my particulars as the "travel arranger" are not forwarded onto Jetstar and there is no facility to organise a meal on the Qantas website.
It might also be noted that in identical circumstances for the flight to Denpasar, I booked a meal for my brother in law yesterday for a flight to Denpasar today which was a "privacy breach" by Jetstar according to their rules.
I booked a flight from Denpasar to Bundaberg for my brother in law on the Qantas web site using frequent flyer points. The leg of the flight from Denpasar to Sydney (although a Qantas flight) is operated by Jetstar. I paid the taxes using my credit card online.
There is no option on the website to "add a meal" as the provision of a meal on Jetstar is optional requiring a further payment so one must contact Jetstar Customer Service to organise a meal. I did so and provided the reference number and particulars of the passenger and was told that due to privacy laws I was unable to add a meal. I was told that I would have to be down as the Organiser or third person in order to do that. (In fact I was on the Qantas website)
I advised the Customer Service Person that I had booked the flight using my Qantas Points and credit card through the Qantas website. Two others I spoke to (including a Supervisor) confirmed the "privacy" restriction. I advised that I wished to make a complaint about the matter and was told to write in and I would be unable to resolve this on the phone.
Considering that I booked the flight on the Qantas website (a Qantas flight operated by Jetstar), I contacted Qantas only to be advised by the Customer Service person that they could not do anything about it as Jetstar operated separately although he personally thought it was "bull".
I know meals can be bought on the Jetstar flight but that is not guaranteed and can be a payment hassle on board.
There seems to be a communication problem between Qantas and Jetstar in that my particulars as the "travel arranger" are not forwarded onto Jetstar and there is no facility to organise a meal on the Qantas website.
It might also be noted that in identical circumstances for the flight to Denpasar, I booked a meal for my brother in law yesterday for a flight to Denpasar today which was a "privacy breach" by Jetstar according to their rules.