Flight cancellations and rebooking problems

[kpc]

I initially had 2 reward bookings in J for early next year as follows:

Mon: Sq232 Syd 1215 Sin 1720
Tues: Sq462 Sin 1005 Mle 1140 (Rebooked by Sq automatically to: SQ452 SIN-MLE 20:35 - 22:10)

Mon: Sq461 Mle 1420 Sin 2210 (Rebooked by Sq automatically to: Sun SQ451 MLE-SIN 23:25 - 07:15))
Tues: Sq231 Sin 0045 Syd 1145

Got an SMS yesterday that Sq462 and Sq 461 were cancelled and we were rebooked as above in blue

Managed to change (as they still had award seats available) the Sq452 flight on Tues to a day earlier (Mon) so we will continue on to Mle after transitting through Sin.
Mon: Sq232 Syd 1215 Sin 1720
Mon: Sq452 Sin 2035 Mle 2210

The problem is coming back as we have been put on the Sun evening (the day before) SQ451 MLE-SIN 23:25 - 07:15 and we will still be in Maldives. When I asked about putting us on the Mon SQ451 MLE-SIN 23:25 - 07:15, connecting to Tues Sq211 Sin 0940 to Syd 2035, they said they couldn't as there were no award seats in J on Sq 211 available.

I argued that shouldn't matter as Sq had cancelled our booked flights and should open up seats for us on Sq 211, she told me she would request that and will get back to me in a few days...a bit annoyed that I'm still waiting and that Sq wouldn't do that automatically on request as by cancelling 2 flights thay have messed up our itinerary, and currently have us leaving Mle a day earlier whilst we are still in the Maldives!

Any similar experiences and advise?
Thanks

 

[Dr Bob]

Yep, tell me about it. Have the same problem London Singapore Sydney, only the London Singapore leg. ( A thread further down the page). Booked last year then had flight time change then cancelled flight. Two emails - no reply / 5 phone calls - 2 promises of getting back in a few days - never happened. Ended up waitlisting for later flights so resigned to missing a day in London with kids before an overnight flight / sleep / to Singapore - now a day flight so difficult to sleep. Then a 17hr stop over before SQ231 to Sydney. Mine is all happening in early October so if you do get yours sorted post the person's name so I can try. Good luck but as my son said - "put your head in the oven dad it will be easier"

Cheers Dr Bob

 

[kpc]

Just rung Sq again and tracked down the person (it's all recorded on the computer) I spoke to on 12.8.13. She reasurred me that whilst I was still currently waitlisted for my desired flights (Mon SQ451 MLE-SIN 23:25 - 07:15, connecting to Tues Sq211 Sin 0940 to Syd 2035), it will be approved but it just takes time for this to be approved by the powers to be....will wait and see. She has promised to call me back whne this happens! :shock:

 

[Dr Bob]

Well I hope that works for me as I would much rather be leaving London at 2000 or 2200 hrs rather than 1130 hrs. Anyway mine is in October so I'll definitely let you know how I go. If it works for me then you can definitely rest easy.

Cheers Dr Bob

 

[kpc]

Just rung Sq again and tracked down the person (it's all recorded on the computer) I spoke to on 12.8.13. She reasurred me that whilst I was still currently waitlisted for my desired flights (Mon SQ451 MLE-SIN 23:25 - 07:15, connecting to Tues Sq211 Sin 0940 to Syd 2035), it will be approved but it just takes time for this to be approved by the powers to be....will wait and see. She has promised to call me back whne this happens! :shock:

She called back today but I was in a meeting and missed the call ...but got an email showing the flights I wanted were now confirmed. ..happy with the final result but why did it take Sq nearly a month to sort out, and cause me so much angst, when it was all Sq' s fault by csncelling 2x confirmed flights?