First Rex experience not so great?

[FrankP]

Wondering if my first time on Rex is just unlucky? I’ve flown a lot over a lot of years, used to be WP for years so travel issues are known to me, but none as bad as this first trip on Rex. 4 flights, with Rex connections. So far I’ve had 2 re-schedules which eventually screwed my connection and forced a new itinerary, then a flight delay which left me literally seconds to spare for the connx (with staff seemingly clueless about my late arrival/connx), then a cancellation which forced me into an overnight stay, then (first flight out) dep delay plus arr delay today which cut my window from 1 hr to 15 mins. Other arrivals into SYD delayed by the tower so looks like my last leg also delayed BUT, is this just a bad luck first trip? Or do Rex have a lot of “lift your game” to do and my future flights are in for the same joy??

 

[BAM1748]

REX on time for March was about 70% but in your case it seems sub 50%.

If you like REX keep going with them and over time you'll hopefully have a better experience.

 

[docjames]

I guess the question is also what destinations and what was the day / day before’s weather like (in the network, not just your destinations) - were other operators having similar issues same day (implies although isn’t always weather). Or it’s just dumb luck.

 

[AustraliaPoochie]

To push this up.
Rex on time performance, rated by me, one trip.
ADL - MEL.
14:00 delayed.
15:20 delayed.
16:00 new ETD.
Not flying Rex again.
All due to late incoming aircraft.
Not happy.
Had booked a few hours into Ibis Budget Melbourne Airport.

 

[AIRwin]

Rex awarded best cabin service in South Pacific, with chairman using SQ's original tagline?

https://rex.com.au/BlobViewer/BlobViewer.aspx?attachtype=MR&filename=7257414C5351537637706A657647453870442F7A50724F6751623871413841627738672F4B4C6242565579554D3648347843614D6F486C5258495151584C704B

 

[tdimdad]

Perhaps their performance is variable. I've now done perhaps half a dozen of their flights in the east coast triangle and all of them have gone to the plan.

One little difference to QF was a business/priority luggage actually coming out first to the belt. QF should make a humble visit to the poor cousin to learn how it's done...