Etihad call centre

[aaronm]

I've been trying to call Etihad to choose my seats on a VA codeshare booking, every time I get through to their call centre it seems to drop out, or I can hear background noise but no agent. Has anyone else had this issue? Do I need to try calling from a landline instead of a mobile?

 

[Mattg]

I've been trying to call Etihad to choose my seats on a VA codeshare booking, every time I get through to their call centre it seems to drop out, or I can hear background noise but no agent. Has anyone else had this issue? Do I need to try calling from a landline instead of a mobile?

I had to call twice yesterday. The first time, the call appeared to have been answered after listening to music for a few minutes but there was no response - the line just went silent. I hung up & called back, and was speaking to a real person within a few minutes.

 

[Solid]

Their call centre line is terrible. You just need to keep redialling. Tried all the different combinations nothing really worked.

 

[aaronm]

Got through eventually, by selecting the "new booking" option rather than indicating I was calling to discuss an existing booking. Operator didn't seem to mind.

I would add that their automated prompts are very annoying, trying to push traffic to the website instead of just having someone take your call. If I could have done this online I would have, of course!

 

[EtihadAirways]

Hi aaronm,

Please accept our apologies for this inconvenience and glad to see you managed to get in contact with our team. Should you experience anything like this again kindly contact us at our email address and we will have our social media team to look into this for you; [email protected]

We do value all guest feedback and thank you for sharing this experience with us, it's very important to us to improve our service throughout.

Kind regards *GW

Got through eventually, by selecting the "new booking" option rather than indicating I was calling to discuss an existing booking. Operator didn't seem to mind.

I would add that their automated prompts are very annoying, trying to push traffic to the website instead of just having someone take your call. If I could have done this online I would have, of course!