I've booked business class flights direct with Etihad vie their website BKK-LHR ATH-MEL a few weeks back. After the booking I logged into the Chauffeur booking page to chack which cities were available. As expected Athens was not available (I've flown from there before) but the other 3 were however not having all the hotel addresses I decided to wait to make the booking.
It's now just over 2 weeks to departure and when I log in to book the service I'm only offerend a Melbourne pickup.
So I call the contact center where I'm informed my flight was a promo fare and as such is not entitled to the service. When I explain the situation she tells me they get loads of complaints about this and that there's nothing that can be done.
I ask to speak to a manager, she gets quite obstructive and says her manager can't do anything about it, I insist. She puts me on hold then comes back and tells me her manager says there's nothing he can do. Only when I ask if he's refusing to speak with me does she transfer me over. I get the runaround from the manager, insisting that there would have been a pop up on the site at time of booking that would have told me there was no chauffeur with the flight.
I have no recollection of seeing any such pop-up or any mention of it being a promo fare. He tells me my only avenue of further complaint is incredibly generic [email protected]
I'm pretty PO'd I have a very tight timeline on my arrival in London and an early flight from Bangkok - the chauffeur was a decent chunk of the decision to fly business.
Does anyone have any advice? Surely there's a better way to get to the customer relations department than that coughpy email... (the "manager" told me CR would only deal with my complaint AFTER I'd flown. The agent told me to keep my taxi receipt and mail it to feedback in the chance I might get compensation)
What a terrible way to treat biz class customers :/
Oh and I'm not sure if it counts for anything but I'm Velocity WP
It's now just over 2 weeks to departure and when I log in to book the service I'm only offerend a Melbourne pickup.
So I call the contact center where I'm informed my flight was a promo fare and as such is not entitled to the service. When I explain the situation she tells me they get loads of complaints about this and that there's nothing that can be done.
I ask to speak to a manager, she gets quite obstructive and says her manager can't do anything about it, I insist. She puts me on hold then comes back and tells me her manager says there's nothing he can do. Only when I ask if he's refusing to speak with me does she transfer me over. I get the runaround from the manager, insisting that there would have been a pop up on the site at time of booking that would have told me there was no chauffeur with the flight.
I have no recollection of seeing any such pop-up or any mention of it being a promo fare. He tells me my only avenue of further complaint is incredibly generic [email protected]
I'm pretty PO'd I have a very tight timeline on my arrival in London and an early flight from Bangkok - the chauffeur was a decent chunk of the decision to fly business.
Does anyone have any advice? Surely there's a better way to get to the customer relations department than that coughpy email... (the "manager" told me CR would only deal with my complaint AFTER I'd flown. The agent told me to keep my taxi receipt and mail it to feedback in the chance I might get compensation)
What a terrible way to treat biz class customers :/
Oh and I'm not sure if it counts for anything but I'm Velocity WP
