mushez
Active Member
- Joined
- Mar 17, 2013
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Thought I would post about my latest experience as one might have the question or concern.
I have just done two back to back PNR's. They were able in MEL to check me in on all flights, issue boarding passes for all flights, and tagged the two bags through to PEK.
My first PNR was:
EK405 _ MEL-SIN _ 18:00- 23:50 22nd
EK349 _ SIN-CMB _ 00:50-01:55 23rd
Second PNR was:
EK349 _ CMB-DXB _ 03:15-06:00 23rd
EK306 _ DXB_PEK _ 04:05-15:25 24th
So arrived at PEK, and just before they let anyone off, PA announcement made asking for me to make direct contact with ground baggage service agents as soon as I had passed through customs.
Penny dropped that what I had hoped might happen, had happened. Having a laugh to myself hoping like anything they had mis directed my bags, as I had been debating the cost to courier them down to Shanghai myself, I saw it as an opportunity and win. I had only flown to PEK as to PVG seats were available plus had a mate in PEK I had been promising to visit for 2 years since he moved here, so booked to PEK and would figure out the rest. So I had already been debating where to send them, and set about getting that address ready to be 5 minutes giving them the address and out the door with my bags being send to Shanghai.
Got to baggage services, to be informed that one of my bags is on the flight and one is on EK308, arriving 6 hours later. So after a brief conversation - went out to wait for my bag, and after ages, finally it was the bulk/oversized item that transpired and back to office to do the paperwork.
Now if one bag was delayed to be couriered to me, I wanted it to be the bulk/oversized piece - but alias not.
So did paperwork, asking if they could courier my bulk one that arrived with my one coming, was told no.
They asked for my Beijing hotel address, and when I said I was going directly down to Shanghai and they would have to send there, which we had to repeat a few times cause they were not buying it the first time, and it kinda also wasn't true, but hey, I would prefer not to lug it with me. So they then said that they would deliver it to any address in Beijing or if to Shanghai, only to the airport and would have to arrange to go to the Airport to pick up, which is fine and what was agreed.
Was paid 320RMB compensation, in cash, and thrust upon me - didn't ask, expect, want or need - I just wanted it couriered down to Shanghai.
That was all good, and probably wouldn't post as much here if that was it, but....... the one item I did get, had "expedite luggage" tags on it, saying "found in CMB" and tagged it to fly EK651 CMB-DXB 10:05-12:55 on 23rd, and EK308 11:00-22:20 on 24th.
So it seems, it was taken off in CMB as tagged, but was never put back on in CMB as tagged to continue on EK349 in the 80 minute turn around we had in CMB - my guess was in the CMB off load ULD's and baggage crew didn't read tags and put all on belt and only a few hours later when they were going around still they looked and found issue.
But what has me scratching my head is why tag on EK308, when even on EK651, it had 15 hours between it and EK306 which is the flight I was actually on and the bag was originally tagged to be on and normal security issues around that, and EK308 is 22 hours.
I have the same deal going back in 2 weeks time, so I am not sure if to test them again to see if it was a one off by not doing anything, or if I should make an effort to point out to the lounge angel in CMB to have a quick confirmation that my bags were loaded through to SIN this time....
I have just done two back to back PNR's. They were able in MEL to check me in on all flights, issue boarding passes for all flights, and tagged the two bags through to PEK.
My first PNR was:
EK405 _ MEL-SIN _ 18:00- 23:50 22nd
EK349 _ SIN-CMB _ 00:50-01:55 23rd
Second PNR was:
EK349 _ CMB-DXB _ 03:15-06:00 23rd
EK306 _ DXB_PEK _ 04:05-15:25 24th
So arrived at PEK, and just before they let anyone off, PA announcement made asking for me to make direct contact with ground baggage service agents as soon as I had passed through customs.
Penny dropped that what I had hoped might happen, had happened. Having a laugh to myself hoping like anything they had mis directed my bags, as I had been debating the cost to courier them down to Shanghai myself, I saw it as an opportunity and win. I had only flown to PEK as to PVG seats were available plus had a mate in PEK I had been promising to visit for 2 years since he moved here, so booked to PEK and would figure out the rest. So I had already been debating where to send them, and set about getting that address ready to be 5 minutes giving them the address and out the door with my bags being send to Shanghai.
Got to baggage services, to be informed that one of my bags is on the flight and one is on EK308, arriving 6 hours later. So after a brief conversation - went out to wait for my bag, and after ages, finally it was the bulk/oversized item that transpired and back to office to do the paperwork.
Now if one bag was delayed to be couriered to me, I wanted it to be the bulk/oversized piece - but alias not.
So did paperwork, asking if they could courier my bulk one that arrived with my one coming, was told no.
They asked for my Beijing hotel address, and when I said I was going directly down to Shanghai and they would have to send there, which we had to repeat a few times cause they were not buying it the first time, and it kinda also wasn't true, but hey, I would prefer not to lug it with me. So they then said that they would deliver it to any address in Beijing or if to Shanghai, only to the airport and would have to arrange to go to the Airport to pick up, which is fine and what was agreed.
Was paid 320RMB compensation, in cash, and thrust upon me - didn't ask, expect, want or need - I just wanted it couriered down to Shanghai.
That was all good, and probably wouldn't post as much here if that was it, but....... the one item I did get, had "expedite luggage" tags on it, saying "found in CMB" and tagged it to fly EK651 CMB-DXB 10:05-12:55 on 23rd, and EK308 11:00-22:20 on 24th.
So it seems, it was taken off in CMB as tagged, but was never put back on in CMB as tagged to continue on EK349 in the 80 minute turn around we had in CMB - my guess was in the CMB off load ULD's and baggage crew didn't read tags and put all on belt and only a few hours later when they were going around still they looked and found issue.
But what has me scratching my head is why tag on EK308, when even on EK651, it had 15 hours between it and EK306 which is the flight I was actually on and the bag was originally tagged to be on and normal security issues around that, and EK308 is 22 hours.
I have the same deal going back in 2 weeks time, so I am not sure if to test them again to see if it was a one off by not doing anything, or if I should make an effort to point out to the lounge angel in CMB to have a quick confirmation that my bags were loaded through to SIN this time....