QFtraveller
Newbie
- Joined
- Oct 1, 2008
- Posts
- 1
Ring EDR Monday to have card replaced as paypass not working.
Existing card will be cancelled after two business days.
Replacement card takes 3 to 5 business days to arrive.
Receive card in mail on day 5.
New Card number as well as new pin to arrive later and new Customer access code.
Primary cardholder activates card by telephone and sets new Customer access code.
Able to logon to EDR site and check transaction details.
Use new card next day successfully with paypass.
Try and use card the following day at merchant and transaction declined.
Ring EDR who tell me the card was not activated.
EDR talks to primary cardholder and card is activated (again).
Why wouldn't a replacement card have the same card number, pin and Customer access code?
Existing card will be cancelled after two business days.
Replacement card takes 3 to 5 business days to arrive.
Receive card in mail on day 5.
New Card number as well as new pin to arrive later and new Customer access code.
Primary cardholder activates card by telephone and sets new Customer access code.
Able to logon to EDR site and check transaction details.
Use new card next day successfully with paypass.
Try and use card the following day at merchant and transaction declined.
Ring EDR who tell me the card was not activated.
EDR talks to primary cardholder and card is activated (again).
Why wouldn't a replacement card have the same card number, pin and Customer access code?
