AussieSimon
Newbie
- Joined
- Aug 3, 2015
- Posts
- 6
I booked a flight on 6 March to take advantage of a double status credits promotion for myself, my wife and infant son. Our outbound QF1 flights to LHR in J were on 22 August and the double status credits posted a week later.
A couple days before the return flight, my 6 month old son had difficulty breathing, went to hospital and was diagnosed with croup and a UTI, so I contacted Qantas call centre to organise a change of itinerary. (None of the online tools for changing/splitting worked, I'm told this was because the booking had an infant.) For the privilege of not flying with an infectious and medically uncertain infant, we were charged over $1000 just for my wife's seat. I'm not frustrated about the cost, but it was high enough that I couldn't justify us both staying in the UK, hence the split ticket.
I confirmed with the Qantas phone rep at the time that both myself and my wife should remain eligible for the DSC promotion, I was told very clearly that we would. When the confirmation came through I did notice that my ticket was reissued with a new PNR and was now described as a "Qantas AWARD" flight.
I flew back exactly per the original itinerary. The DSC have not posted for me.
My wife flew back a couple weeks later. Despite her itinerary being changed, she received the DSC bonus.
Weird.
I realise that the T&C state that "If you change or cancel your initial qualifying booking and/or travel is completed outside the promotional period, this bonus offer will not apply." But to be clear, I did not request that my booking be changed in any way...
A couple days before the return flight, my 6 month old son had difficulty breathing, went to hospital and was diagnosed with croup and a UTI, so I contacted Qantas call centre to organise a change of itinerary. (None of the online tools for changing/splitting worked, I'm told this was because the booking had an infant.) For the privilege of not flying with an infectious and medically uncertain infant, we were charged over $1000 just for my wife's seat. I'm not frustrated about the cost, but it was high enough that I couldn't justify us both staying in the UK, hence the split ticket.
I confirmed with the Qantas phone rep at the time that both myself and my wife should remain eligible for the DSC promotion, I was told very clearly that we would. When the confirmation came through I did notice that my ticket was reissued with a new PNR and was now described as a "Qantas AWARD" flight.
I flew back exactly per the original itinerary. The DSC have not posted for me.
My wife flew back a couple weeks later. Despite her itinerary being changed, she received the DSC bonus.
Weird.
I realise that the T&C state that "If you change or cancel your initial qualifying booking and/or travel is completed outside the promotional period, this bonus offer will not apply." But to be clear, I did not request that my booking be changed in any way...
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