Date change on redemption booking

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ms1

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I have a CX redemption ticket flying QR for which I would like to change the date on the inbound journey by 1 day. CX shows the flights as available on their website (as does BA) however the call center insist that the flight is waitlisted.

Does anyone know why this might be the case?
 
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ms1 said:
I have a CX redemption ticket flying QR for which I would like to change the date on the inbound journey by 1 day. CX shows the flights as available on their website (as does BA) however the call center insist that the flight is waitlisted.

Does anyone know why this might be the case?
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It may be phantom availability. Unfortunately lots of booking tools suffer from this... QF, BA for example show phantom CX seats (seats which have already been taken but haven't updated/reflected on the system yet).

It's certainly worth a second call though to make sure the operator was looking correctly.
 
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