So, we recently flew Etihad, Manila Madrid rtn in business.
Rang them and asked to change my points credit to Virgin PRIOR to travel as per above conversation. All good, as Velocity number showing on "manage booking " screen, the day before travel.
Arrive home. Points credited to Etihad!!
Furious....
At least a dozen emails to guest centre with no result.
Very disappointed.
Any suggestions how to escalate or resolve.
Thanks in advance
Duffa
