Chauffeur drive booking disappears and simply didnt turn up

[funkyr]

Hi all,

Has anyone's chauffeur drive booking just disappeared into thin dust and the drive not turn up??

A bit of a rant. 17/9 I am in DXB flying home to MEL in J (Qantas codeshare EK flight) and booked my chauffeur drive a few weeks ago for both a pickup to DXB and a drop off home in MEL.

I was supposed to be picked up 17/9 at 0555. I called the Qantas line on 16/9 2300 to change the pick up time to 17/9 0655.

0655 - waiting in 38 degree Dubai heat outside
0700 ....
0705 ....
0710 - decided to call EK bookings to see what was going on.

Was told 'there is no record of a chaffeur drive being booked'. Went to check his system 'I see you only booked this last night so there was no guarantee you would have the service'. Was advised to catch a cab to the airport.
Caught a cab to the airport, fortunately I wasnt staying far from the airport nor did I leave things to the last minute.

I check in. I asked 'just out of interest is my chauffeur drive booked in MEL'.

Was told that there was no record of a chauffeur drive being booked. Had to make a last minute reservation at the EK booking office and I guess I'll see if one materialises or not in MEL.

Poor service in my opinion. I took screenshots of my chauffeur drive bookings on my phone (to serve as reminders of the time) but unfortunately for me I dropped my phone in water a few days ago will have to try to recover the photos to use as evidence that I did book the chauffeur drive weeks ago.



So my questions:
1) Has anyone had their chauffeur drive booking just mysteriously DISAPPEAR and not get picked up? Extremely frustrating and poor service in my opinion.

 

[KitKat]

Sorry to hear about this...
Yes happened to me & +1
Had EK (QF flight no) flights to Europe return. Pick up and Drop-off all organised for Arrival and Departure.
Only leg that didn't work was MEL to home - no record of request.... but as it was MEL, EK service desk at MEL managed to get another car close to straight away
They claimed QF did not forward the request to EK....

 

[Pushka]

They are supposed to call you the day before to confirm. They didn't do that? I always use the Emirates site to book it.

 

[funkyr]

Sorry to hear about this...
Yes happened to me & +1
Had EK (QF flight no) flights to Europe return. Pick up and Drop-off all organised for Arrival and Departure.
Only leg that didn't work was MEL to home - no record of request.... but as it was MEL, EK service desk at MEL managed to get another car close to straight away
They claimed QF did not forward the request to EK....

That's what EK told me over the phone, no forwarded request.

Called Qantas and turns out it's happened to a few people on codeshared EK flights - some sort of computer glitch

 

[funkyr]

They are supposed to call you the day before to confirm. They didn't do that? I always use the Emirates site to book it.

Yes they didnt call hence why I called Qantas the night before.

 

[Deleted member]

That's a rum show. BTW what does "thin dust " mean?

 

[Boca68]

That's a rum show. BTW what does "thin dust " mean?

I think the OP might have meant 'thin air'. And BTW, what does 'a rum show' mean? Is that a Queensland thing?

 

[funkyr]

I think the OP might have meant 'thin air'. And BTW, what does 'a rum show' mean? Is that a Queensland thing?

Ha ha yes I meant thin *air*

 

[JohnPhelan]

That's what EK told me over the phone, no forwarded request.

Called Qantas and turns out it's happened to a few people on codeshared EK flights - some sort of computer glitch

Yes, happened to me in DXB, on a QF-coded EK flight. When the hotel concierge rang EK to find out where the car was, they told him that I hadn't booked it early enough (they told him that without even checking the booking!!). The CD booking was made at the same time as the flight booking - 6 months prior. But the booking didn't get lost - it was still there in MMB, and the QF people said they could see it at their end. So I think it is something to do with EK processing CD bookings on QF-coded flights.