[II] Cancellation / Disruption / Reschedule of Flights
Cancellation means non-operation of a flight which was previously planned to be operated and on which, at least one place was reserved for a passenger.
A] In case of flight cancellations, whenever possible, Jet Airways will endeavor to inform you through a telephone call or SMS, as far in advance as possible of the scheduled time of departure, provided at the time of creating your booking, you had given the relevant contact information e.g., working telephone number (landline or mobile) at the time of booking.
B] In case of flight cancellations, Jet Airways will endeavor to inform guests of the cancellation at least two weeks before the scheduled departure time and additionally arrange for an alternate flight or refund, as acceptable to the guests.
C] In case, the guest is informed of a flight cancellation less than two weeks before and up to 24 hours of the scheduled departure time, guests will be offered an alternate flight with departure within two hours of their booked scheduled departure time.
D] Subject to the above, if you are not informed at as mentioned above, then guests are entitled to:
a)Refund of air ticket and INR 5,000 or booked one-way basic fare plus airline fuel charge, whichever is less for flights with Block time of up to 1 hour.
b)Refund of air ticket and INR 7,500 or booked one-way basic fare plus airline fuel charge, whichever is less for flights with Block time of more than 1 hour and upto 2 hours.
c)Refund of air ticket and INR 10,000 or booked one-way basic fare plus airline fuel charge, whichever is less for flights with Block time of more than 2 hours.
d) In addition to the above, Jet Airways will provide meals and refreshments free of charge if the guest has reported for the original flight and are waiting for the alternate flight.
The compensation amount shall be paid in cash, by bank transfer or with the signed agreement of the passenger in the form of travel vouchers.
[Block time is the total time from the moment an aircraft first moves for the purpose of taking off until the moment it finally comes to rest at the end of the flight.]
Jet Airways is not liable to pay compensation in the following events:
No financial compensation shall be payable to you, if you have not provided adequate contact information at the time of making your booking or when you are issued a ticket for firm travel on the selected flight. In such a case, Jet Airways will either refund to you the ticket price or make reasonable endeavour to make alternate travel arrangements as per your choice. If you elect to travel to your destination on an alternate flight, Jet Airways shall provide you with meals and refreshments in relation to the waiting time at the airport.
b) If the cancellations occur due to extraordinary circumstances beyond the control of the airline (as described in Para 1.4 and Para 1.5 of the CAR) even if all reasonable measures had been taken by the airline.
