Bumped from Business to Economy on JASA

[gbetox]

I've made it to Platinum this weekend, on JASA tickets (on Business Class) CBR/MEL/HOBART (Saturday), then Hobart/SYD/CBR (Sunday).

Question is: is it really worth it?

Both my MEL/Hobart and Hobart/SYD flights were delayed due to mechanical problems, and I missed my connecting flights.

From MEL to Hobart, they put me on a Jetstar flight - no business class there.
From SYD to CBR, they put me on Q400 flight - no business class there either.

I didn't get any points or SC for my Jetstar flight. For my SYD/CBR flight, they gave me mere 1000 points and 10 SC.

I rang Qantas, and they don't have a clue about what to do. Somebody will call me on Thursday with a definite answer.

Will they reimburse my points and $ that I've coughed up for the JASA tickets on business? Will they give me an upgrade for my upcoming flights between CBR/SYD? Will they play dumb and steal my hard-earned points from me and tell me to suck it up?

Will I have to take my business to DJ, taking advantage of my complimentary gold membership they've given me in the beginning of the year?

So many questions... Two mechanical problems in 2 consecutive days... Is Qantas going downhill?

 

[kpc]

You should get credit for original routing; see this thread for more info:
http://www.australianfrequentflyer....oints-for-garuda-flight-29225.html#post421154

 

[trippin_the_rift]

As kpc says you should get credit for original routing, plus I would want something more for having to endure 2 flights not in the cabin you paid for. Perhaps 2 domestic upgrades or a bottle of nice wine would cut it

 

[Ewing]

For my SYD/CBR flight, they gave me mere 1000 points and 10 SC.

This has happened to me a few times. My inbound flight to SYD has been delayed and I've missed the jet service to CBR so have been bumped to a DH8.

If you are bumped to a DH8 you do have the option of waiting for a jet service with business class. I've always been offered this (both on full fare, and when on a JASA) - in my case I've always taken the DH8 rather than wait a few hours for the next jet service.

You'll need to lodge an original routing credit claim with the frequent flyer service desk and you'll get the extra 250 points and 30 status credits on your statement like this:

(ignore the centre item).

I've never tried getting the fare difference refunded as I was given the option to wait for business class but declined.

 

[gbetox]

Thank you very much for all your comments. I'll send a nice email to frequent flyer, with my scanned BPs. Since I've already reached platinum, I would prefer getting flight credits (plus free upgrades for the trouble of travelling in Y...).

Nevertheless, I've already expressed my discontent in the survey they've sent me, as a member of the Qantas feedback panel.

I'll keep you guys posted...
[FONT=&quot] [/FONT]

 

[yohy?!]

Definetely a cautionary tale for the Hobart Express Run!

I don't think I've yet seen anyone have such a bad run of luck with it thus far, the points and SCs are doubly-deserved.

 

[gbetox]

Definetely a cautionary tale for the Hobart Express Run!

I don't think I've yet seen anyone have such a bad run of luck with it thus far, the points and SCs are doubly-deserved.

That's just part of the story... Europcar is charging me over $1000 for a scratch that I was not responsible for... and I don't have any TV/Internet at home since I came back from Hobart...

 

[futaris]

http://www.australianfrequentflyer....discussion/rental-cars-5149-5.html#post172878

Write a formal complaint to the franchisee and Europcar head office. Also fill out a statutory declaration form with the declaration that you didn't cause the damage.

NB, since this happened back in 2008, I take the extra time to photo or video the car including the odometer, etc when I pick it up and return it.

 

[Deleted member 26544]

I encountered a somewhat similar problem when I did the HBA SC run on Feb 5.

Having checked in online the day before, I made my way to the airport on Saturday morning and settled in to a comfy chair in the J lounge. No more than 5 minutes later I was paged to come to reception where the lovely lady explained that the outbound service from CBR-MEL would be delayed and I would miss the connection to HBA.

I was offered the Jetstar flight from MEL-HBA but given I refuse to fly LCCs I said I would think about it and have a look at other options. I jumped on Qantas.com and saw that instead of doing the run in a counter-clockwise direction it would be possible to do it clockwise i.e. CBR-SYD-HBA-MEL-CBR. I went back to reception with my Macbook and showed her the routing which, after a phone call, I was put on.

The 'downside' was that I had to spend another few hours in the CBR lounge and about 2.5 in the SYD lounge and got into CBR a lot later than originally planned but as I'm based here it didn't matter.

Hopefully your claim for original routing and/or other compensation comes through.

 

[zeiron]

The thing that irks me no end about stories like this is that you are not getting the product you paid good $$ for. QF seem to expect you to just wear it and then you have to submit a claim to get the miles/SC that you've paid for. They on the other hand will never just "gift" you an upgrade despite years of loyalty and even worse, wont allow you to use your miles, accrued over many years, to upgrade discount fares. So with 8 consecutive years of gold membership,and an upcoming renewal, making it 9 years, im quickly coming to the realisation that loyalty is very much one-sided and so am in the process of seriously considering transferring my half a million points to a family member, cancelling my membership, and moving on. QF and the FF program are in my opinion no longer able to meet my pretty basic travelling needs... so it may be time to jump ship and travel "best fare of the day" rather than paying QF a premium to be treated like poo and then have them patronise me by telling me im a highly valued customer. just my 2p worth....

 

[straitman]

so am in the process of seriously considering transferring my half a million points to a family member, cancelling my membership, and moving on.

Just remember that you can only transfer 100,000 points per annum.

 

[gbetox]

I encountered a somewhat similar problem when I did the HBA SC run on Feb 5.

Having checked in online the day before, I made my way to the airport on Saturday morning and settled in to a comfy chair in the J lounge. No more than 5 minutes later I was paged to come to reception where the lovely lady explained that the outbound service from CBR-MEL would be delayed and I would miss the connection to HBA.

I was offered the Jetstar flight from MEL-HBA but given I refuse to fly LCCs I said I would think about it and have a look at other options. I jumped on Qantas.com and saw that instead of doing the run in a counter-clockwise direction it would be possible to do it clockwise i.e. CBR-SYD-HBA-MEL-CBR. I went back to reception with my Macbook and showed her the routing which, after a phone call, I was put on.

The 'downside' was that I had to spend another few hours in the CBR lounge and about 2.5 in the SYD lounge and got into CBR a lot later than originally planned but as I'm based here it didn't matter.

Hopefully your claim for original routing and/or other compensation comes through.

I was doing the same run on the same date! But I chose to rebook the whole thing, which ended up being worse. This run is cursed!

No news yet from Qantas. I'll have to call them again tomorrow.

 

[gbetox]

After 2 phone calls and 2 emails: STILL NOTHING! Should I call and email everyday?

 

[ric_melb]

Sorry to hear you were bumped from Business, but as others say Qantas should give you original routing, class benefits.
Have done two status runs CBR/Hobart so far and all went like clockwork.

Have another run booked for Saturday 21 May CBR/SYD/HBA.
Fly QF 1019 to Hobart arriving 16.05. My previous experience is that this flight has been on time. And the same plane then flys HBA/MEL at 16.50. So have continued back home on QF.

However for May the Qantas HBA/MEL flight is expensive, so I booked JQ 710 leaving HBA at 16.45. Presuming no delays, and online check in I should be able to get this flight, and the price of $59 was attractive!

However in hindsight I am now a little worried about missing the HBA/MEL flight.
JQ have another flight at 22.20, at only $39.
What would the experts here think of me booking that as insurance?
Would booking two flights on the one day cause problems with the Jetstar booking engine?

Would appreciate any advice. Thanks.

 

[pauly7]

Sorry to hear you were bumped from Business, but as others say Qantas should give you original routing, class benefits.
Have done two status runs CBR/Hobart so far and all went like clockwork.

Have another run booked for Saturday 21 May CBR/SYD/HBA.
Fly QF 1019 to Hobart arriving 16.05. My previous experience is that this flight has been on time. And the same plane then flys HBA/MEL at 16.50. So have continued back home on QF.

However for May the Qantas HBA/MEL flight is expensive, so I booked JQ 710 leaving HBA at 16.45. Presuming no delays, and online check in I should be able to get this flight, and the price of $59 was attractive!

However in hindsight I am now a little worried about missing the HBA/MEL flight.
JQ have another flight at 22.20, at only $39.
What would the experts here think of me booking that as insurance?
Would booking two flights on the one day cause problems with the Jetstar booking engine?

Would appreciate any advice. Thanks.

Personally I would book it. Won't cause any problems.

Reason - you are flying in late Autumn and the places you are flying are prone to weather and fog delays, plus you are flying end of day which means fog in the AM somewhere will cascade through the day.

For 39 bucks it's a no brainer.

 

[Moopere]

The thing that irks me no end about stories like this is that you are not getting the product you paid good $$ for. QF seem to expect you to just wear it and then you have to submit a claim to get the miles/SC that you've paid for. They on the other hand will never just "gift" you an upgrade despite years of loyalty and even worse, wont allow you to use your miles, accrued over many years, to upgrade discount fares.

Yep, I'm with you on this.

The implied social construct here is that what goes around comes around, so, you suck this 'small' thing up now and we'll certainly be handing out free goodies later therefore we all have less stress and life goes on.

Trouble is that no one believes this any more and relationships requiring future 'payoffs' and general goodwill are no longer workable as a result.

As the various companies I deal with are keen to never _ever_ miss an opportunity to disappoint me in one form or another my only response, given no goodwill whatsoever, is to likewise look for every opportunity to stick-it-to-them.

 

[docjames]

$39 = insurance.

 

[ric_melb]

Thanks for your input guys. $39.00 Insurance booked.

 

[Grooba]

As the various companies I deal with are keen to never _ever_ miss an opportunity to disappoint me in one form or another my only response, given no goodwill whatsoever, is to likewise look for every opportunity to stick-it-to-them.

Isn't it so unfortunate that this situation is more often the norm, rather than the exception? :evil:

 

[jveevers]

Same thing with sixt in Reunion. Charged me $800- for a scratch. Car had dozens already.
So I claimed it through my Travel Insurance and I also claimed it through my gold Credit Card Insurance as i booked using that Credit Card. (Precautionary As I didnt have faith in the 1st Insurance paying up)