reductionist
Active Member
- Joined
- Nov 18, 2010
- Posts
- 676
The thread title says it all.
Like a moron I booked a room on hotels.com and I chose the cheapest room option which is non-changeable.
Once the email confirmation came through I realised that I booked for 1 day later than I intended.
I've called them twice and they won't let me change the booking, not even for a fee. I have to make a whole new booking and say goodbye to my original payment. I have "silver" status with hotels.com but I don't think that means much.
I've called the hotel too (Sebel Surry Hills). They say they can't do anything and I need to sort it out with hotels.com.
Has anyone been in this situation before? Any helpful advice?
Like a moron I booked a room on hotels.com and I chose the cheapest room option which is non-changeable.
Once the email confirmation came through I realised that I booked for 1 day later than I intended.
I've called them twice and they won't let me change the booking, not even for a fee. I have to make a whole new booking and say goodbye to my original payment. I have "silver" status with hotels.com but I don't think that means much.
I've called the hotel too (Sebel Surry Hills). They say they can't do anything and I need to sort it out with hotels.com.
Has anyone been in this situation before? Any helpful advice?