AMEX Platinum Charge Benefits - Q&A

[sudoer]

FHR booking made using the supplementary card entitled to late check out, free breakfast and hotel credit?

Yes. supplementary Platinum cardholders can make FHR bookings and are entitled to all the FHR perks.

If I make FHR booking as the primary card holder for day 1 and using the supplementary card to book day 2 is this considered as 2 separate bookings?

If they're in different names they will be 2 separate bookings, but expect to check-out and back in between day 1 and 2.

 

[Daver6]

FHR booking made using the supplementary card entitled to late check out, free breakfast and hotel credit? If I make FHR booking as the primary card holder for day 1 and using the supplementary card to book day 2 is this considered as 2 separate bookings?

Yes. supplementary Platinum cardholders can make FHR bookings and are entitled to all the FHR perks.



If they're in different names they will be 2 separate bookings, but expect to check-out and back in between day 1 and 2.

I've done this with MrsDaver6 once. At check-in we let them know. They allowed us to stay in the same room but said the $100 USD credit can't be combined. Ie, needed to use each one on each day rather than say $200 one day. YMMV though.

 

[Cynicor]

I'm impressed they even gave it to you at all. I think that would be the exception rather than the rule

 

[Daver6]

I'm impressed they even gave it to you at all. I think that would be the exception rather than the rule

I can't see how they could avoid giving it? We were prepared to checkout and back in again. It's actually saving the hotel money by keeping us in the same room.

 

[sudoer]

I can't see how they could avoid giving it? We were prepared to checkout and back in again. It's actually saving the hotel money by keeping us in the same room.

From the T&C - they were within their rights to deny the $100 for the second night.

Back-to-back stays booked by a single Card Member, Card Members staying in the same room or Card Members travelling in the same party within a 24-hour period at the same property are considered one stay and are ineligible for additional FHR benefits (“Prohibited Action”)

 

[Dave G]

Did I snooze through a change to $300 annual credit for the plat charge ? Just saw something when scrolling through to redeem some points... Thank goodness I'm grandfathered in - the $450 is still there in my account ( Just renewed Feb ). Geez - drop that and the reserve credit and this would be very marginal....

 

[pangwen]

Did I snooze through a change to $300 annual credit for the plat charge ? Just saw something when scrolling through to redeem some points... Thank goodness I'm grandfathered in - the $450 is still there in my account ( Just renewed Feb ). Geez - drop that and the reserve credit and this would be very marginal....

It still says $450 travel credit on the Amex website for me?

 

[Cynicor]

You’re reading the USA version. Heard that one before.

Post automatically merged: Mar 12, 2024

I can't see how they could avoid giving it? We were prepared to checkout and back in again. It's actually saving the hotel money by keeping us in the same room.

Similarly, booking a virtuoso, then a prive then an fhr night generally will not work either

 

[Dave G]

Looks like the app kinda has a landing page on the US version I think ....

 

[N0mad]

so wife received her card yesterday, activated and made first payment.

I can't for the life of me find out how to access the benefits eg Accor+, hotel status etc.

is there a waiting period before we can use them?

 

[0x012fd0aa]

so wife received her card yesterday, activated and made first payment.

I can't for the life of me find out how to access the benefits eg Accor+, hotel status etc.

is there a waiting period before we can use them?

you can find it in the app/website or ask the Concierge either by chat or phone.

no you can use it now.

 

[asterix]

so wife received her card yesterday, activated and made first payment.

I can't for the life of me find out how to access the benefits eg Accor+, hotel status etc.

is there a waiting period before we can use them?

You should have received a cardboard leaflet with the URL to activate the benefits. I can't remember what the URL is but it allows you to activate the hotel statuses etc.

 

[RealtimeY]

This page: American Express | Benefit enrolment summary

Or, you can login to your account, click on the page below to see all the benefits, and then click through to Travel -> Hotel -> scroll down:

 

[N0mad]

thanks all will take a look

You should have received a cardboard leaflet with the URL to activate the benefits. I can't remember what the URL is but it allows you to activate the hotel statuses etc.

we received a T&Cs of the platinum program which i haven't read yet but it looked like standard T&Cs and the nice big special holder for the card itself.

 

[0x012fd0aa]

thanks all will take a look


we received a T&Cs of the platinum program which i haven't read yet but it looked like standard T&Cs and the nice big special holder for the card itself.

He should have some cardboards, while on mine the links are not accessible...

 

[RealtimeY]

Changes to how you use your Platinum Concierge service​

From 12 June 2024, the Platinum Concierge service will accommodate travel queries only. Concierge services for any other queries such as dining, experiences and shopping will no longer be available. Instead, Card Members will have access to the new Amex Experiences App*, which gives you convenient 24/7 access to information on Platinum benefits and experiences, including new restaurant openings, travel offers, event presales and recommended merchants. A world of experiences at your fingertips awaits.​

And the new Amex Experienced App offers..... absolutely nothing.

 

[0x012fd0aa]

Just got a sad email..

From 12 June 2024, the Platinum Concierge service will accommodate travel queries only. Concierge services for any other queries such as dining, experiences and shopping will no longer be available. Instead, Card Members will have access to the new Amex Experiences App*, which gives you convenient 24/7 access to information on Platinum benefits and experiences, including new restaurant openings, travel offers, event presales and recommended merchants.

A world of experiences at your fingertips awaits.

 

[simong]

This concierge stuff doesn't surprise, as they had become progressively less helpful to me over last few years. But it really sucks, when it worked it was a huge benefit, hard to see it as anything other than cost cutting, the spin of an app to replace it is basically insulting.

 

[Daver6]

​ Changes to how you use your Platinum Concierge service​

From 12 June 2024, the Platinum Concierge service will accommodate travel queries only. Concierge services for any other queries such as dining, experiences and shopping will no longer be available. Instead, Card Members will have access to the new Amex Experiences App*, which gives you convenient 24/7 access to information on Platinum benefits and experiences, including new restaurant openings, travel offers, event presales and recommended merchants. A world of experiences at your fingertips awaits.​

And the new Amex Experienced App offers..... absolutely nothing.
View attachment 374072View attachment 374073

The app is complete garbage. It doesn't let you do anything useful at all. At most it redirects you to a restaurant website so you can use their booking. Seriously, what's the point?!

 

[0x012fd0aa]

This concierge stuff doesn't surprise, as they had become progressively less helpful to me over last few years. But it really sucks, when it worked it was a huge benefit, hard to see it as anything other than cost cutting, the spin of an app to replace it is basically insulting.

maybe they issued too many platinum cards... anyway I do expected there is a feedback channel.