AMEX Platinum Charge Benefits - Q&A

ninja-tim said:
Regarding the Amex Travel insurance, I'm just having a read of it now.
Policy states that it only applies to return trips or where you have an intention of returning to Australia. I assume 2x One way trips are covered if you on holiday for say a few weeks and do have the intention of returning?
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pre-covid I asked this question and it was a yes you are covered
I also asked I was using FF points to book the 2x 1ways.
no issues
 
Chicken said:
Oh yes, kinda like, you fly Melbourne to London, then Amsterdam back to Melbourne. They can't say no to that!
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I've used the Travel Insurance this way for several years eg 2 one ways, out of, and back into Australia on award tickets Not a problem if I've had to make a claim... Just be aware of the maximum trip length - I started doing this and stopped buying Annual Worldwide policies through Amex
 
Shees! Booking and changing travel bookings thrpough Amex Platinum Travel is just a nightmare. Been on hold for 66 minutes to change the date of a hotel booking.

What's the point of a $1200 a year for the card if they can't staff their services!!
 
TheRealTMA said:
Shees! Booking and changing travel bookings thrpough Amex Platinum Travel is just a nightmare. Been on hold for 66 minutes to change the date of a hotel booking.

What's the point of a $1200 a year for the card if they can't staff their services!!
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And they use cheap Philippine labour... Just saying
 
0x012fd0aa said:
Well, I just can't understand why such services are not able to be done via either online chat or web form... just like account services...
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You are not the only one! The online chat is useless. No access to travel bookings etc FFS. After 90 minutes on hold I gave up. My booking does not appear in bookings so I can’t change or cancel. FFS how difficult is it for Amex to have a system that works, especially give the outrageous annual fee. For what?
 
TheRealTMA said:
You are not the only one! The online chat is useless. No access to travel bookings etc FFS. After 90 minutes on hold I gave up. My booking does not appear in bookings so I can’t change or cancel. FFS how difficult is it for Amex to have a system that works, especially give the outrageous annual fee. For what?
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lucky me…haven't call travel once yet. Life style calls are usually picked up for me fairly fast.
 
Yea, I experienced the same issue. I just wanted to book an AMEX Platinum table at Sokyo. It takes them 30-40 mins to pick up the darn phone. Paying $1,450 annual fee for mediocre service. It doesn't feel platinum at all!
 
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TheRealTMA said:
You are not the only one! The online chat is useless. No access to travel bookings etc FFS. After 90 minutes on hold I gave up. My booking does not appear in bookings so I can’t change or cancel. FFS how difficult is it for Amex to have a system that works, especially give the outrageous annual fee. For what?
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Amex travel has been shocking for years. I only use that darn travel credit for hotel bookings or simple point to point flights at the very max and even the latter has caused me headaches in the past. It's a very very rotten 'gift' from Amex if you ask me.
 
Berlin said:
Amex travel has been shocking for years. I only use that darn travel credit for hotel bookings or simple point to point flights at the very max and even the latter has caused me headaches in the past. It's a very very rotten 'gift' from Amex if you ask me.
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Yes I agree. Amex Travel is often way overpriced compared to what you would pay if booking direct. They seem to work on a large commission base...I think Travel Credit should be able to be used direct with hotels, airlines etc, but since it is a freebie that is highly unlikley to ever happen
 
cbourl said:
Yes I agree. Amex Travel is often way overpriced compared to what you would pay if booking direct. They seem to work on a large commission base...
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The funny thing (to me, at least) is that clearly the travel credit is intended to force you onto Amex travel and "explore the great offers and services" that they offer- NOT. So instead of enticing members to use their travel services, it makes it very clear for all to not touch this unless you want to use the credit which is the total opposite of what is intended.

Related but slightly off topic: Amex seems to be very very good at hurting themselves in this way: I attended Fair Day in Sydney last weekend which is a market stall style charity event associated with the Sydney Mardi Gras, Amex being a major sponsor. So there were Amex logos everywhere, an Amex lounge, an Amex stage and so on... But nowhere, literally nowhere at the entire event did they accept American Express cards. "Everything but Amex", "Sorry, do you have a Visa or Mastercard?" they said while wearing a T-shirt with an American Express logo on it. You seriously cannot f#$k it up any better if you ask me!
 
Berlin said:
The funny thing (to me, at least) is that clearly the travel credit is intended to force you onto Amex travel and "explore the great offers and services" that they offer- NOT. So instead of enticing members to use their travel services, it makes it very clear for all to not touch this unless you want to use the credit which is the total opposite of what is intended.

Related but slightly off topic: Amex seems to be very very good at hurting themselves in this way: I attended Fair Day in Sydney last weekend which is a market stall style charity event associated with the Sydney Mardi Gras, Amex being a major sponsor. So there were Amex logos everywhere, an Amex lounge, an Amex stage and so on... But nowhere, literally nowhere at the entire event did they accept American Express cards. "Everything but Amex", "Sorry, do you have a Visa or Mastercard?" they said while wearing a T-shirt with an American Express logo on it. You seriously cannot f#$k it up any better if you ask me!
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Amazing! Much like this f' up that I mentioned on another thread:

Mr_Orange said:
I used this benefit once, several years ago at Quay and got a table at short notice. Lovely meal but got slugged an Amex surcharge when I paid. I could never understand how Amex offer this benefit and then allow the restaurants that participate to surcharge!
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Shinjetter said:
Yea, I experienced the same issue. I just wanted to book an AMEX Platinum table at Sokyo. It takes them 30-40 mins to pick up the darn phone. Paying $1,450 annual fee for mediocre service. It doesn't feel platinum at all!
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I've always booked tables by emailing the concierge team at [email protected]
 
Does anyone have any experience booking with FHR and paying with another Amex card?

Thinking to book Hilton through Plat FHR but pay using Hilton Amex for 14x...
 

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