Am I missing something? "Double Your HHonors" / Virgin Australia 'miles'?

[ash.1111]

I signed up to the HHonors (https://www.hiltonhhonors.com/Q12013/) "Double Your HHonors" option to double my miles for stays until March this year.

When I log into my HHonors profile, I see "2000" miles credited to my VA Velocity (with 1000 in the 'bonus' column"). Unfortunately, when I go look in my VA Velocity account, it only shows the stock-standard 1000 points credited. I am staying at hotels which SHOULD give me the bonus points, so am I missing something? Or is this a Virgin issue?

Thanks!

 

[Deleted member 29185]

When I log into my HHonors profile, I see "2000" miles credited to my VA Velocity (with 1000 in the 'bonus' column"). Unfortunately, when I go look in my VA Velocity account, it only shows the stock-standard 1000 points credited.

It's most likely a VA problem and as the amounts are all 1000 then I'm pretty confident you have selected "fixed miles" in your HH profile (check that anyway because VA don't offer variable miles). Chase VA up over it. All my double miles so far have correctly posted with VS, so HH seems to be honouring their end of the deal.

 

[drross]

similar here. probably VA problem or as swanning_it suggests check your HH profile.

 

[dandandan]

You should get the bonus for some of the stays but not all as the offer is valid for eligible stays completed between January 7 and March 31, 2013

I signed up to the HHonors (https://www.hiltonhhonors.com/Q12013/) "Double Your HHonors" option to double my miles for stays until March this year.

When I log into my HHonors profile, I see "2000" miles credited to my VA Velocity (with 1000 in the 'bonus' column"). Unfortunately, when I go look in my VA Velocity account, it only shows the stock-standard 1000 points credited. I am staying at hotels which SHOULD give me the bonus points, so am I missing something? Or is this a Virgin issue?

Thanks!

 

[ash.1111]

Thanks, guys. I believe I should get the bonus for my two MEL stays and Surfers. My HHonors does say 2000 'miles' (with 1000 listed separately as the bonus).

I have selected fixed miles, but this campaign should give me double, or something 'on top of the usual'. (unless I'm forgetting something important)

Will follow up with Velocity.

 

[Moopere]

This thread got me looking into my stays too. Unfortunately the SYD hilton isn't participating


non-participating-hotels