Air NZ FF number on Virgin Australia Flights

[mark62]

Made a booking SYD-CBR return on the Virgin web-site and entered my Air NZ FF number. As I am a Gold on Air NZ I presume I can use the Virgin lounges, although have recently qualified and I am yet to receive my gold card.

When the booking came through however a new Velocity number was recorded against it and not my Air NZ number ( I already have a Velocity account but used the Air NZ number in the hope of accessing the lounge).

I called Virgin but got through to a clueless agent who did not know that Air NZ points can be accrued on Virgin, and was certainly unable to enter the Air NZ FF number. Hence I am wondering if it is actually recorded in the booking and hence whether I will be able to use the lounge. Or maybe I made a mistake somewhere in the booking process and have accidentally opened a new Velocity account?

 

[roby]

Just call back and find a different agent who knows how to change FFP number. They can certainly do it but it really depends on agent. Alternatively simply ask to change it at check in. Not sure if they will let you in the lounge without the card as NZ*G will only show as Velocity Lite on boarding passes, whatever that is.

 

[mark62]

I showed the Air NZ card at check in and the number was apparently entered. There was no indication on the boarding pass that I was a Air NZ Gold, but I fronted at the Virgin Lounge anyway, expecting to have to try to prove my status via the Airpoints app on my iPhone. However after scanning the pass and a few puzzled / quizzical expressions the lounge dragon let me in