A wrap for Jetstar

[Trusty]

I wanted to share a positive experience I recently had with Jetstar, albeit after a less than positive experience.

Arrived in Bangkok via Singapore from Perth a couple of weeks ago, and once through the snaked immigration queue, went to the carousel and watched and waited...and waited...you get the drift and the "last bag' sign went up and nil by my bag. This was around 9pm and when the missing bag was reported to baggage services they advised it was still in Singapore and would be sent on the next available flight.

Fast forward to purchasing necessities and not going overboard (learnt my lesson with Lauda Air many years ago when stuck in Vienna),with my bags arriving at my hotel about 20 hours later and this week when I returned to Oz, I found the correct contact address and claim form information (thanks AFF members) and processed my claim with them for reimbursement which was acted upon within 2 days.

Reading forums on here, I must admit I did not hold out a lot of hope for any action, but I have been pleasantly surprised, so credit where credit is due.

Well done Jetstar in providing a solution to a problem.

Cheers
TRUSTY

 

[Simo]

That is great.

A lot of the time on this forum we only bag the airlines but we need to hear more of the good news stories as well.

 

[Alanslegal]

Apart from their interline baggage inconsistency I have nothing but good things to say about Jetstar.

I am very thankful that this top LCC exist, it has allowed me to take many trips at bang for your buck fares.

 

[munitalP]

Great to hear. If this had of been a complaint, there would have been 30 pages of viral hatred toward JQ.

As Alan said, I too have nothing against JQ, they have saved me many dollars in travel costs over the years and apart from a couple of delayed flights, not a bad word.

 

[ermen]

Cant comment on JQ as prefer Qantas domestically but I rate 3K intra asia highly as really offers value for money.

 

[blu]

We recently noticed that we had not been advised of a flight cancallation & a rescheduled flight (both JQ Japan).
We contacted the call centre where it was very quickly sorted out & new itineraries issued.
That part, pleasantly surprised us.

 

[under the radar]

It's always good to hear/read the positive experiences and others spreading the love on this thread....i suggest us positive posters 'go viral' on the first person to hijack this thread with 'negativity'