A million Qantas FF points but almost impossible to use for flights.

lexical_regatta

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Hi All,

I wanted to pick your brains about my situation.

I’ve accrued about a million Qantas FF points via my credit card use. I rarely fly Qantas and I’ve got no status credits.

It used to be (maybe 10 years ago) that I could use my points via the classic rewards system to buy international tickets (even business or 1st). In more recent times (right pre pandemic) I find that any tickets (even economy) are really hard to come by.

Does anyone have a similar experience or perhaps any advice on how to navigate such a situation?
 
Gift them to your long-lost cousin - me. 😜

But, seriously, it depends where you want to go.

Domestic J Awards are not that hard to get, especially if you look well ahead.

International, with no status, not so simple. But, again, if you plan well ahead (ie. 353 days) you often have a reasonable chance.

IMO, nothing can beat planning a year ahead; that is the key.
 
Anyone who tells you it is easy to book an award flight is either lying to you, or simply restricting their search to simple regional domestic flights. Yes it has become tricker to find flights thanks in part to the number of members holding points (and redeeming) increasing whilst the number of classic award seats remaining limited. Combine that with a global pandemic which is putting a strain on the international route network and it is no surprise then that it is difficult to find the flights you are looking for. Even in good times (i.e. pre-pandemic) finding saver award availability was not a guarantee.

So how do you avoid spending a million points on a one-way business class flight to London? Well it comes down to three factors: destination, routing and dates. Let's start with destination first. Some city pairs are served by more airlines or have more service than others. Case in point, there are more flights daily to Los Angeles than London out of Sydney. Consequently it's easier to pick up classic award availability there:
1644944949877.png

Ditto for Tokyo's Ha-neda airport:
1644944970426.png

What this means to you as a traveller is you need to think about the international destination you are going to. Do you absolutely need to get to London Heathrow? What about London City or Birmingham? Paris could potentially be another option too if we're using London as an example.

The second part I'll point out is that dates matter, not just when in the year you're taking the trip but something as trivial as the days of the week. For instance, you are more likely to find Business Class classic award availability to Australia on a Wednesday or Thursday. Why? Because most business travellers (who can afford to spend thousands on a business fare) wouldn't spend 2 working days on a plane. Similarly time of year can make a difference. Generally, anything outside major holidays like XMAS is generally good. Similarly if you are booking into business class you want to travel when business travel tends to be lower (i.e. during winter break). Speaking of timing, if you find an itinerary you like, book it now and ask questions later. This is because as of now it doesn't cost anything to cancel or change a classic Qantas flight reward.

Lastly, and the one that I think most people overlook is the idea of connections. Most international trips involve some type of connection opportunity whether you like it or not. For instance, if you are heading to Europe from Australia you'll need to connect somewhere be it Darwin or Singapore, Tokyo or Los Angeles. Whenever a connection occurs, you actually need to have availability appearing for both flights. What's the alternative? Split up the trip into two or more one-ways that you carefully piece together one at a time. For instance, there may not be availability in March for Sydney to London Heathrow. However, you may be able to find a flight to Singapore on one day, and a couple days later find a flight from Singapore to London Heathrow. To provide another example, suppose you are flying from Sydney to New York City. Again this is a flight that will involve connections this time with multiple airlines which can make availability tricky as well. Instead of booking that all in one go you could actually do something like book Sydney to Honolulu on a date with availability, followed by Honolulu to New York on a different date that has availability. This also has the benefit of splitting up a trip that would normally take a day to complete into two 10 hour segments that are likely more manageable in business. Supposing you are booking a Qantas Classic award the "penalty" you pay for making those two one-way bookings is minimal compared to outlandish number of points you would have to spend with a points plus pay award.

One final thing to consider is the possibility of using points to upgrade. In which case you would book a classic economy or premium economy reward, then use your points to request an upgrade. Yes I know it's a gamble, compared to a sure thing booking like a Business classic award, but sometimes that's all that you can do when QF refuses to release classic award seats.

Hope that provides some guidance.

-RooFlyer88
 
@kangarooflyer88

Thanks so much for the comprehensive write up!

So many things that wouldn’t have even cross my mind!! So incredibly helpful?
Post automatically merged:

I’ve heard that Qantas FF members with higher status credits/level will have an easier time/first pick when it comes to classic awards bookings. Does anyone know if there’s any truth to that?
 
I’ve heard that Qantas FF members with higher status credits/level will have an easier time/first pick when it comes to classic awards bookings. Does anyone know if there’s any truth to that?

It's true for access to seats on Qantas flights. Partner award access is equal.
 
It's true for access to seats on Qantas flights. Partner award access is equal.
@sudoer - so if I understand correctly, if I use my Qantas points to book a flight run by day cathay or Qatar then I won’t be disadvantaged by being a “red” member?
 
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

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@sudoer - so if I understand correctly, if I use my Qantas points to book a flight run by day cathay or Qatar then I won’t be disadvantaged by being a “red” member?

That's correct, QFF members with status have no greater chance of securing Cathay or Qatar seats than a Bronze member.

Having said that, only time will tell whether Cathay survives the pandemic, and Qatar intentionally limit award availability to all QFF members (regardless of status), so those two examples you've mentioned might be some of the harder options to fly.
 
That's correct, QFF members with status have no greater chance of securing Cathay or Qatar seats than a Bronze member.

Having said that, only time will tell whether Cathay survives the pandemic, and Qatar intentionally limit award availability to all QFF members (regardless of status), so those two examples you've mentioned might be some of the harder options to fly.
@sudoer - many thanks for the clarification. I guess I chose the two less secure I rarely fly oneworld 🤣
 
Also worth keeping in mind that Qatar flights aren't always visible on Qantas's search engines. To get around this you can register for a British Airways account and use this to search availability via BA. Once you find flights, you'll need to call QF to book these.

Flexibility and creativity is key to booking flights with QF.

In case you weren't aware, you can also looking at booking a 'oneworld' award flight in business on oneworld partners (QF, AA, CX, QR, BA, JL, etc) with 5 stopovers for 318,000 QF points. There's an entire thread on this with a lot of helpful info - "oneworld" award (132.4K/249.6K/318K/455K) Planning - The Definitive Thread
 
Also worth keeping in mind that Qatar flights aren't always visible on Qantas's search engines. To get around this you can register for a British Airways account and use this to search availability via BA. Once you find flights, you'll need to call QF to book these.

QFF isn't always able to access the same QR award seats as BAEC and other oneworld airlines - see the below thread.


Calling is useful when you have an ex-DOH flight as you can't book ex-DOH online for some reason.
 
Hi All,

I wanted to pick your brains about my situation.

I’ve accrued about a million Qantas FF points via my credit card use. I rarely fly Qantas and I’ve got no status credits.

It used to be (maybe 10 years ago) that I could use my points via the classic rewards system to buy international tickets (even business or 1st). In more recent times (right pre pandemic) I find that any tickets (even economy) are really hard to come by.

Does anyone have a similar experience or perhaps any advice on how to navigate such a situation?

In addition to the other posts, there was also a large element of getting in at the right time for awards in 2022.

Availability late last year was wide open on qantas to the USA for example, as well as QF partners such as Fiji Airways. Many people made speculative bookings in the hope they’d be able to travel… and the seats pretty much dried up instantly once the travel bans were lifted.

Pretty slim pickings now for many star alliance and oneworld itineraries.
 
I understand what’s done is done but out of interest why credit cards that direct credit to Qantas if you don’t fly Qantas? Why not into an airline program you fly or something like Amex Rewards?

And just to clarify for the original poster, one of the challenges with redeeming frequent flyer miles is that the miles you earn for one program (e.g. Qantas) you can only use for that program.

For instance, whilst you can use Qantas points to redeem for flights on Qantas, Jetstar and OneWorld partners like BA, you cannot take those Qantas points and transfer them over to a rival program like British Airway's Executive Club or Singapore Airlines KrisFlyer.

Now you might be wondering, why on earth would I care about that? The main argument for not having all your points in one program is different frequent flyer programs have access to different airlines and airline partners.

For instance, you cannot book an United or Air Canada flight using Qantas points limiting your access to North American destinations. Even within the same alliance, there can be differences. For instance, whilst you can use British Airways or Qantas points to book a British Airways awards, only British Airways Executive club lets you book a BA flight using cash then instantly upgrade into Business or even First class using points.

Every frequent flyer has their own sweet spots when it comes to routes and policies that work in your favour. An award ticket booked with United Airlines miles will let you cancel the booking for free 31 days or more prior to departure.

Collecting towards a flexible currency like American Express Membership Rewards where you can transfer those points to one of many different airline frequent flyer programs instantly is likely more valuable than collecting solely to one program. The big benefit there is that when you want to travel, what you would first do is do an award search at the major airlines like United, Qantas and Delta to see where availability appears, and once you've found that availability transfer the miles over to make the booking right away.

That way instead of being tied to one airline or alliance, you can leverage the inventory of most airlines which I can guarantee you will be way better than simply what Qantas has.

All of that being said, there are some obvious no-brainers in my opinion where collecting to one program makes sense. For instance, if you shop at Woolies, you can convert your reward points there over to Qantas at a competitive rate. Ditto for converting Coles' Flybuys over to Virgin Australia.

This is also a great resource and saves you a lot of time. Have a look. Award Flight Assist - Frequent Flyer Solutions
Whilst I can't comment on the service provided, I will note that award bookings especially international ones involving multiple carriers, complex routings, etc. aren't for the faint of hearted.

You will invest a lot of time into this and your patience will certainly be tested.

However, if you do manage to get through it you will be better for wear not only for award bookings but flight bookings in general. There are things I know now about making bookings that have made it so much easier for me to plan and book trips, stuff you won't read in the travel section of the SMH or Business Traveller.

If you are planning to deal with these points only once, perhaps make a big round the world journey, it would certainly make sense to avail of the services like Award Flight Assist.

However, if you plan on making many many award bookings in the years to come of varying sizes and complexities, it may in fact be worth your while to invest in learning the ins and outs of frequent flyer rewards programs. Indeed, AFF's sister company, Frequent Flyer Solutions has some resources that can guide you through the whole flight booking and award booking process in some details

For what it's worth, I've been fairly engaged in this whole travel thing for some time, and have certainly done the time to get there. Here are some exploits that I pulled off thanks to the knowledge I built over time:
  • Booked a roundtrip flight in business class on Air Canada from Sydney to Toronto for ~$2000 AUD by purchasing frequent flyer points and redeeming them for the flight (MSRP of flight is ~$9000 AUD)
  • Upgraded a $1100 AUD economy flight I had with United from economy to Polaris business class for LHR > SYD (via LAX) thereby entitling me to 25 hours in Polaris business class over 2 long haul flights (LHR > LAX and LAX > SYD) plus 5 hours in the Polaris business class lounge for 35,000 United miles + $600 USD co-pay (the MSRP of that business class flight was significantly more than that)
  • Flew to remote places that would otherwise be expensive like Lord Howe Island and Iqaluit in Canada's arctic for peanuts (i.e. 15,000 miles + $100 in taxes and fees versus the $1200+ you'd normally pay for such a fare)
  • Access the airline business class lounges you often find at airports with just a cheap economy fare which often include showers, food, business centre, etc (thanks to frequent flyer status)
  • Checked 3 pieces of bags on economy fares when I was moving between continents for study without having to pay any extra baggage fees (thanks to frequent flyer status)
  • Selected those comfy extra leg room seats you often see in economy on wide body planes like the 777 for $0 (thanks to airline status)
  • Changed flights I had scheduled that day for nothing, despite me being on a cheap economy ticket so that I could attend a conference for an additional day (thanks to frequent flyer status)
  • Bypassed all lines during check-in, immigration, security, at boarding thanks again to frequent flyer status
As you can see there is quite a bit you can gain if you do end up travelling quite a bit. Which begs the question: does frequent travel create the frequent traveller or does the pursuit of becoming a frequent traveller create frequent travel? Prior to 2012 I rarely travelled.

It was only when business required me to start travelling and I started digging more into things like Flyertalk that I realized, hey this travelling thing is fun.

-RooFlyer88
 
@kangarooflyer88

Thanks so much for the comprehensive write up!

So many things that wouldn’t have even cross my mind!! So incredibly helpful?
Post automatically merged:

I’ve heard that Qantas FF members with higher status credits/level will have an easier time/first pick when it comes to classic awards bookings. Does anyone know if there’s any truth to that?
Does having frequent flyer status increase your access to award availability and boost your chance for an upgrade? To some extent, yes, but in general it's a lot less than what the airlines and travel enthusiasts would have you believe. I would challenge you to find a single Platinum or Platinum One member on this site who has never struggled to find Classic award availability on QF at some time, even with their status. I've also been in situations where having top tier status did little when it came to upgrades. Case in point a little over three years ago I was travelling back from Singapore to San Francisco as a Global Services traveller (United's ultra elite status for people who would ordinarily spend $60K+/year on United flights) and used an upgrade credit to upgrade my economy seat to business class. That upgrade did not clear. I knew I was in for trouble when I saw a queue emerge during boarding for Global Services customers on that flight!

All of that being said, if you can get status and you can get it cheap, get it. Things like checked bags, seat selection, lounge access and other perks can really add up if you travel. Since you are Virgin Platinum, one particularly affordable way to earn status with an airline like Qantas is to keep your eyes peeled for the status match challenges they run from time to time. In essence you can earn something like Qantas Gold for a whole year (or more if you time it right) taking just one trip with Qantas. This is what I did last year, matching my United Premier Gold status to Qantas' Gold status. I took one trip to Darwin on Qantas (from SYD) and that's it, I got status through November 2022.
 
That's correct, QFF members with status have no greater chance of securing Cathay or Qatar seats than a Bronze member.

Having said that, only time will tell whether Cathay survives the pandemic, and Qatar intentionally limit award availability to all QFF members (regardless of status), so those two examples you've mentioned might be some of the harder options to fly.
QR usually has heaps of availability ex Asia if you can get there first and if borders allow.
I’ve been searching quite a bit lately on the QF site and QR has good availability to plenty of EU ports ex Asia.
 
Anyone who tells you it is easy to book an award flight is either lying to you, or simply restricting their search to simple regional domestic flights.
Agree its not easy, especially with no status. The summary is top notch though, but I will add a few other things that make it harder.

Travelling with a companion, ie needing two seats. I've actually spent a lot of my life at Silver and only recently managed to hit gold pre pandemic. I had far less issues getting upgrades for a few reasons. I tend to fly OS in the lower seasons like Feb/March and November. I tend to fly to less popular destinations, I've flown to Santiago more than London or LA. Most times i get an upgrade I even got one from DFW once! I'd say 80% i've got the upgrade, so timing both day of week and year IMO is critical.

Now i have enough for a J RTW fare.... I'll be planning that well in advance.
 
I got international upgrades as SG in Nov and end of December last year. Without status it would be much more difficult.

I have the best part of a million points at the moment. I'd like to book classic J rewards to/from LHR on QF for the middle of the year but it's already several months too late for that now. I may still go in the upgrade lottery and expect not to get it this time or perhaps book J using cash if I can get it at the right price with a DSC promo to sweeten the deal.
 
For Qantas having status affects your chance of an international points upgrade… international QF points upgrades are unconfirmed at the time of request and are allocated on the basis of status in the days before a flight. A bronze member requesting an upgrade 365 days before the date of the flight will be trumped by a silver who applied 10 days before, and so on up the pecking order.
 
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